Robert Hamlin
Bel Air,MD
Summary
Experienced Business Development Manager with a robust background in operations and B2B sales across the construction, infrastructure, and heavy equipment markets. Proven record in cultivating customer relationships, identifying growth opportunities, and driving market expansion. Skilled in leveraging market insights to tailor solutions, improve client satisfaction, and secure high-value deals. Adept at aligning cross-functional teams and implementing strategies to achieve business objectives and optimize operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Operations
Concrete Technology Services
10.2023 - Current
- Led operational strategy for large-scale concrete cutting projects, reducing costs by 18% while improving quality and on-time project delivery.
- Analyzed market needs and introduced innovations that positioned the company for growth, increasing client satisfaction and repeat business.
- Developed and managed project budgets, ensuring cost-effective operations and maintaining profitability.
- Collaborated with cross-functional teams, including client representatives, to customize services for optimal project outcomes.
Account Manager - Diamond Pro / Heavy Civil
Hilti North America
11.2021 - 10.2024
- Managed a portfolio of 25 accounts, achieving 30% above-target quarterly sales.
- Expanded client base by 25% through targeted market research and networking, leading to high-value deals that contributed 40% of the team's revenue in 2022.
- Conducted product presentations and demonstrated value propositions that increased client interest and conversions.
- Collaborated across departments to provide tailored client solutions, negotiating favorable terms aligned with business objectives.
- Maintained CRM entries to ensure detailed tracking of client interactions and sales activities, optimizing reporting and communication.
Sales Manager
Robert Paul Academy
06.2010 - 08.2021
- Led a team that consistently exceeded targets, resulting in an annual 28% increase in revenue over nine years.
- Adapted sales strategies based on market analysis and customer preferences, enhancing brand positioning and trust within the education sector.
- Built and sustained strategic partnerships, driving growth into new regions with a 10% increase in market share.
- Guided marketing initiatives to effectively communicate value, generating higher-quality leads and expanding reach.
- Utilized data insights to refine product offerings and support continuous sales team development.
Finance /Business Operations Manager
Robert Paul Academy
12.1996 - 06.2010
- Managed financial operations, improving budget accuracy by 45% and optimizing resource allocation.
- Developed strategies for long-term sustainability, balancing financial goals with academic priorities.
- Led compliance efforts, maintaining regulatory standards and ensuring successful audits.
Education
Bachelor of Science - Marketing
University of Baltimore
Baltimore, MD01-1991
Skills
- Market Intelligence & Research: Skilled in conducting research to understand customer needs, competitor dynamics, and emerging trends
- Sales Strategy & Execution: Proven ability to create sales strategies, assess selling opportunities, and effectively present value propositions
- Cross-Functional Collaboration: Adept at partnering with marketing, product development, and operations teams to drive cohesive execution
- Negotiation & Deal Closure: Strong negotiator, skilled in securing favorable terms and client satisfaction
- CRM Proficiency: Experienced with CRM software, including Salesforce, and other sales tools
- Technical Affinity: Knowledgeable in infrastructure and heavy equipment markets; capable of articulating technical product benefits
- Travel Availability: Willing to travel up to 75% to engage clients and pros
Certification
- OSHA Certified
Timeline
Director of Operations
Concrete Technology Services
10.2023 - Current
Account Manager - Diamond Pro / Heavy Civil
Hilti North America
11.2021 - 10.2024
Sales Manager
Robert Paul Academy
06.2010 - 08.2021
Finance /Business Operations Manager
Robert Paul Academy
12.1996 - 06.2010
- OSHA Certified
Bachelor of Science - Marketing
University of Baltimore
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