Robert Hammond
Dallas,United States
Summary
An adaptable and capable service technician in the residential and commercial environments. Quick learner, hard worker with a positive attitude. Equipped with good communication skills, top quality customer service skills to provide the upmost customer satisfaction.
Overview
17
17
years of professional experience
Work History
Lead Service Technician
HON
11.2024 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
- Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Technician
Caseys
10.2023 - Current
- Service and maintain HVACR equipment
Lead Service/Maintenance Technician
J.C Hart
08.2020 - 10.2023
- Supervise and mentor a team of service/maintenance technicians to ensure high quality and timely completion of all tasks.
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company.
- Assist in the development and implementation of training programs for new and existing technicians to enhance their skills and knowledge in service and maintenance tasks.
- Identify and implement new technologies and tools to improve the efficiency and effectiveness of service/maintenance tasks
- Maintain and repair existing HVAC systems.
- Replace HVAC systems when needed.
- Plumbing service repairs to include water heater repair and replacements.
- Customer satisfaction is top tier.
Service Technician
Ferguson Enterprises
04.2013 - 06.2020
- Maintained and repaired mechanical and janitorial equipment
- Serviced and repaired dishwasher and washer and dryer equipment
- Completed proper billing and parts orders for company and customer
- Tasked with HVAC repairs on the rooftop units at the main building
- Developed and maintained strong relationships with customers
- Kept detailed track of purchase orders and ongoing inventory
- Managed budget for equipment repairs and replacements
- Worked on various types of work orders for different machines and systems
- Kept record of inventory and budget for set clients
- Collaborated with the sales team to ensure customer satisfaction and identify opportunities for upselling and cross-selling
- Developed and maintained a strong relationship with all my customers and kept a detailed track of their purchase orders and ongoing inventory.
- Managed budget for equipment repairs and replacements for several clients.
- Provide technical support and troubleshooting for customers who experience issues with equipment or systems
- Implemented preventative maintenance programs to minimize equipment downtime and extend equipment lifespan
- Provide on-site training and instruction to customers on proper use and maintenance of equipment
- Conduct regular trainings and workshops for customers on how to properly use and maintain equipment to minimize repair costs and maximize equipment lifespan
- Collaborated with the sales team to identify potential new customers and develop strategies to expand market reach
- Conduct regular inspections of equipment to identify potential issues and recommend proactive solutions
- Provide timely and accurate reports on equipment repairs and maintenance to the sales team and management
HVAC Service Technician
B&J Mechanical
08.2015 - 01.2016
- Diagnose and troubleshoot HVAC system issues in order to provide effective and timely repairs.
- Develop and maintain strong relationships with clients to ensure customer satisfaction and repeat business.
- Perform regular maintenance on HVAC systems to ensure optimal performance and prevent breakdowns.
- Proactively identify potential HVAC system issues and recommend preventive maintenance measures to clients to minimize downtime and costly repairs.
HVAC Service Technician
Dial One Hour
03.2008 - 04.2013
- Remove and Replace residential HVAC systems.
- Service and Maintain residential HVAC systems.
- Sell and maintain service maintenance agreements.
- Provide exceptional customer service and handle customer inquiries and concerns in a professional and timely manner.
- Conduct regular maintenance inspections on residential HVAC systems to identify potential problems and ensure optimal performance.
- Perform routine and preventative maintenance on residential HVAC systems to ensure optimal performance and energy efficiency.
- Assist in training and mentoring junior HVAC technicians to ensure their skills and knowledge are developed
Education
High School - undefined
Greenfield-Central High School
Greenfield, Indiana01.2000
Skills
- HVAC systems
- Plumbing
- Electrical maintenance
- Reading diagrams
- Understanding schematics
- Work ethic
- EPA Universal License
- Inventory management
- Equipment maintenance
- Billing
- Parts ordering
- Use of Appfolio to keep track of work orders and ongoing work orders
<Enter your own>
Title: HVAC Service Technician
Timeline
Lead Service Technician
HON
11.2024 - Current
Service Technician
Caseys
10.2023 - Current
Lead Service/Maintenance Technician
J.C Hart
08.2020 - 10.2023
HVAC Service Technician
B&J Mechanical
08.2015 - 01.2016
Service Technician
Ferguson Enterprises
04.2013 - 06.2020
HVAC Service Technician
Dial One Hour
03.2008 - 04.2013
High School - undefined
Greenfield-Central High School
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