Robert Hampton
Mount Holly,NJ
Summary
Veteran Manager with top-level skills in FOH and BOH areas. Likeable personality and customer-focused background coupled with expertise in the QSR industry. Ready to tackle new challenges and build success with exciting organization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Wingstop Restaurant
Philadelphia, PA
01.2020 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Scheduled employees for multiple shifts, taking into account customer traffic and employee strengths.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supervised daily operations of multi-million-dollar QSR operations.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked
- Monitored over 50+ employees' day-to-day activities and made plans to rectify issues
Facility Director
Iacofano's Catering & Foodservice
Charleston, SC
04.2013 - 01.2020
- Controlled inventory according to needs and budget requirements.
- Applied safety knowledge, codes understanding and project management skills to complete tasks quickly and with minimal down time.
- Determined effective maintenance schedules to keep equipment and systems running smoothly.
- Oversaw team of maintenance personnel covering internal systems and building grounds.
- Communicated with general managers and facility teams regarding upcoming events and projects.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Served as point of contact for internal and external customers seeking support and information.
- Set and enforced departmental budgets, goals and deadlines.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Held classes to teach staff facility procedures.
- Provided exceptional experiences for high profile cliental.
- Worked under strenuous time constraints to ensure accurate deliveries of caterings.
Director of Operations
Red Bull
Charlotte, NC
01.1993 - 01.2014
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Managed procurement, inventory and warehouse operations.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assisted in recruiting, hiring and training of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed, trained and motivated District Manager's and Customer Service Rep's to continuously improve knowledge and ability in the retail field.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and PNL statements.
Education
No Degree - Basic K-6th
Pacolet Elementary School
Pacolet, SC01.1987
No Degree - Basic 7th - 9th
Pacolet Jr High School
Pacolet, SC01.1990
High School Diploma -
Broome High School
Spartanburg, SC01.1993
Associate of Arts - Business Development
Spartanburg Technical College
Spartanburg, SC01.1996
Skills
- Employee Motivation
- Focus and Follow-Through
- Training Management
- Budget Control
- Verbal and Written Communication
- Performance Assessment
- Human Resources Oversight
- Customer Service Management
- Business Leadership
- Team Leadership
- Finance and Accounting Oversight
- Quality Assurance
- Decision Making
- Supplier Monitoring
- Staff Scheduling
- Cost Reduction
- Deadline Management
- Payroll Administration and Timekeeping
- Desktops, Laptops and Mobile Devices
- Money Handling
- POS Terminal Operations
Certification
ServeSafe Management Certification
Timeline
Area Manager of Operations
Wingstop Restaurant
01.2020 - Current
Facility Director
Iacofano's Catering & Foodservice
04.2013 - 01.2020
Director of Operations
Red Bull
01.1993 - 01.2014
No Degree - Basic K-6th
Pacolet Elementary School
No Degree - Basic 7th - 9th
Pacolet Jr High School
High School Diploma -
Broome High School
Associate of Arts - Business Development
Spartanburg Technical College
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