Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Robert Hanson

Summary

Experienced professional with over 25 years in technical support, shop management, fabrication, and business ownership within the construction and equipment industries. Proven track record in leading teams, managing operations, and ensuring high standards of quality and customer satisfaction. Skilled in troubleshooting, project management, and maintaining compliance with safety regulations, with a strong focus on efficiency and growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Service & Training Specialist

OJ Watson
07.2022 - Current
  • Offered on-site and remote technical support for installation, maintenance, and troubleshooting of equipment.
  • Created and conducted comprehensive training sessions for customers and internal staff on equipment operation and maintenance.
  • Addressed customer inquiries, conducted field service visits to diagnose and repair equipment, and ensured high customer satisfaction.
  • Developed and updated detailed service and training documentation, including manuals and guides.
    Worked closely with sales, engineering, and customer service teams to ensure seamless support and service delivery.

Shop Foreman

OJ Watson
07.2019 - 07.2022
  • Supervised daily shop activities, ensuring all equipment installation, maintenance, and troubleshooting tasks were completed efficiently and accurately
  • Trained and mentored shop employees, ensuring they were knowledgeable about equipment operation and safety protocols.
  • Conducted regular inspections and quality checks to maintain high standards of service and customer satisfaction.
  • Oversaw the creation and updating of service records, maintenance logs, and training materials to ensure accuracy and compliance.
  • Coordinated with sales, engineering, and customer service departments to streamline operations and enhance overall service delivery.

Fabricator

OJ Watson
07.2014 - 07.2019
  • Built trucks from start to finish, ensuring each vehicle met OJ Watson's design and quality standards.
  • Used various tools and machinery, including welders, grinders, and hydraulic presses, to assemble truck components.
  • Read and followed blueprints, technical drawings, and specifications to ensure accurate construction of trucks.
  • Conducted thorough inspections of completed trucks to identify and rectify any defects, ensuring high-quality, reliable final products.
  • Adhered to all safety protocols and industry regulations throughout the fabrication process, maintaining a safe and compliant work environment.
  • Operated welding machines and grinders to cut, shape, and join metal workpieces.

Crew Foreman /Mechanical Technician

Budget Building Services
01.2006 - 07.2014
  • Oversaw day-to-day activities of the construction and maintenance crews, ensuring tasks were completed efficiently and accurately while maintaining high standards of work quality.
  • Coordinated with project managers to plan and execute projects, effectively managing schedules and allocating resources to meet project deadlines and budgets.
  • Conducted regular inspections to ensure all work met company standards and project specifications while enforcing safety protocols to maintain a safe working environment.
  • Trained, mentored, and supported crew members, fostering a positive and productive work environment and encouraging professional growth.
  • Maintained clear and open communication with clients, project managers, and team members to ensure smooth project execution, and promptly addressed and resolved any on-site issues or challenges.

Owner

Allstar INC.
01.1999 - 07.2006
  • Managed day-to-day operations of the moving company, Budget Truck Rental, and muffler shop, ensuring efficiency and high-quality service across all divisions while maintaining compliance with industry regulations and safety standards.
  • Developed and implemented business strategies for growth and profitability, handled financial responsibilities including budgeting, forecasting, and reporting, and ensured financial stability.
  • Maintained high standards of customer service, promptly resolved issues to ensure customer satisfaction, and engaged with the local community to build relationships and support community initiatives.
  • Recruited, trained, and managed a diverse team of employees, fostering a positive work environment and encouraging professional growth and development.
  • Developed and executed marketing strategies to drive sales, identified new business opportunities and partnerships and managed inventory and supply chain operations to ensure the availability of necessary equipment and supplies.

Installer

Chemical Control Systems
01.1998 - 01.1999
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.

Education

Associate of Science - Electronics & Computer Science

Northwestern Kansas Technical College
Goodland, KS
06.1998

High School Diploma -

Brighton High School
Brighton, CO
05.1995

Skills

  • Technical Proficiency: Skilled in troubleshooting, welding (MIG, TIG, and arc), and operating a wide range of industrial and construction equipment, ensuring high-quality outputs and minimal downtime
  • Project and Time Management: Strong project management abilities with proven time management skills to prioritize tasks, meet deadlines, and handle multiple projects simultaneously in fast-paced environments
  • Leadership and Team Development: Effective leader with experience in training, mentoring, and supervising staff to achieve team goals, maintain productivity, and foster a positive work environment
  • Customer and Safety Focus: Excellent customer service skills focused on understanding and addressing client needs, combined with thorough knowledge of safety regulations and best practices to ensure a safe and compliant workplace
  • Communication and Inventory Management: Strong verbal and written communication skills for conveying technical information effectively, alongside proficiency in managing inventory and supply chain operations to ensure the availability of necessary materials and equipment

Certification

OSHKOSH Certified

  • Legacy ARFF Equipment - Striker Series (May 2018)
  • Global Series (May 2020)
  • H-SERIES (June 2018)

SWCHARZE Certified

  • Air & Mechanical Sweepers March 2015
  • Air & Mechanical Sweepers re-certification April 2024

BOSS SNOWPLOW Certified (November 2015)


References

Brian Slatten

Timeline

Service & Training Specialist

OJ Watson
07.2022 - Current

Shop Foreman

OJ Watson
07.2019 - 07.2022

Fabricator

OJ Watson
07.2014 - 07.2019

Crew Foreman /Mechanical Technician

Budget Building Services
01.2006 - 07.2014

Owner

Allstar INC.
01.1999 - 07.2006

Installer

Chemical Control Systems
01.1998 - 01.1999

Associate of Science - Electronics & Computer Science

Northwestern Kansas Technical College

High School Diploma -

Brighton High School

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Robert Hanson