ROBERT HANSON
Summary
Knowledgeable in Branch Management with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring team morale is paramount.
Experienced with delivering exceptional consulting services designed to enhance the lives of our customer-base in a fiduciary capacity. Track record of building strong client relationships and driving measurable results to the community.
Overview
10
10
years of professional experience
Work History
Client Relationship Consultant 4
U.S. Bank
10.2022 - Current
- Mentored junior consultants over a 2 year period using Salesforce & Customer Engagement Models and regularly scheduled coaching sessions, leading to a 15% improvement in client retention KPIs and knowledge transfer across a portfolio of 300+ active banking clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Consistent top 20% performer in the highest level of CRC's within the district and cohort with respect to needs met, customer relationship indicators, credit card & loan sales
Rural Carrier Associate
United States Postal Service
12.2015 - 08.2016
- Training certification on commercial LLV trucks.
- Sorted mail, arranging in delivery sequence for distribution
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
Education
Associate of Science - Computer Information Systems
Columbia College
Columbia, MO04.2019
Bachelor of Science - Management Information Systems
Columbia College
Columbia, MO04.2019
Skills
- Self-driven and motivated to constant improvement
- Advocate for team growth & coaching-up
- Reliable & trustworthy
- Customer-service driven with emphasis on client satisfaction
- Excellent time management, Ability to adapt to rapid changes
- Reliability and punctuality
- Microsoft Suite, Coding in C#, C, Java, MIPS, MySQL, Microsoft Visual Basic, SQL Scripts, Azure DevOps
Timeline
Client Relationship Consultant 4
U.S. Bank
10.2022 - Current
Rural Carrier Associate
United States Postal Service
12.2015 - 08.2016
Bachelor of Science - Management Information Systems
Columbia College
Associate of Science - Computer Information Systems
Columbia College
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