Robert Hargy
Milford,Ohio
Summary
Dynamic Food and Beverage Associate with proven expertise in food safety and exceptional guest services, honed at Kings Island. Skilled in fostering teamwork and streamlining operations, I significantly enhanced dining experiences and efficiency. My adaptability and leadership abilities have consistently improved service delivery, achieving increased customer satisfaction and repeat business.
Recognition by management for exemplary service and led team in upselling
Overview
2
2
years of professional experience
Work History
Food and Beverage Associate
Cedar Fair
03.2024 - 12.2024
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Cultivated positive relationships with vendors and suppliers, securing favorable pricing on quality ingredients.
- Increased beverage sales through expert product knowledge and suggestive selling techniques catered to individual tastespreferences.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Implemented inventory control measures, reducing waste and ensuring optimal stock levels for seamless service delivery.
- Streamlined order-taking process by implementing an efficient system that reduced errors and improved guest satisfaction rates.
- Trained new staff members on company policies and procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cleaned and organized kitchen, dining and service areas.
Food Service Associate
Skyline Chili
10.2022 - 06.2023
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Stocked condiments, beverages, and plates for diners.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
- Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
- Set up buffet service and dining areas for up to Number meals per shift.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
General Education -
Milford High School
Milford, OH05.2025
Skills
- Flexible scheduling
- Food presentation
- Food safety
- Adaptability and resilience
- Sanitation standards
- Food preparation assistance
- Cross-functional teamwork
- Staff training support
- Communication
- Staff leadership
- Guest services
- Food preparation
- Ingredient preparation
- Inventory
- Upselling strategies
- Dining room organization
- Beverage preparation
- Sanitizing
- Reception service
- Upselling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Excellent communication
Timeline
Food and Beverage Associate
Cedar Fair
03.2024 - 12.2024
Food Service Associate
Skyline Chili
10.2022 - 06.2023
General Education -
Milford High School
Similar Profiles
Arianna SegaArianna Sega
Team Lead Supervisor at Cedar Fair-Cedar PointTeam Lead Supervisor at Cedar Fair-Cedar Point
Emanuel Lopez FloresEmanuel Lopez Flores
Lifeguard at Cedar FairLifeguard at Cedar Fair
Kimberly RomeroKimberly Romero
Horse Caretaker at Cedar FairHorse Caretaker at Cedar Fair
Molli DavisMolli Davis
Operations Supervisor at Cedar FairOperations Supervisor at Cedar Fair
Kylie GittingerKylie Gittinger
Advanced Pediatric Radiologic Technologist at Cincinnati Children's Hospital Medical CenterAdvanced Pediatric Radiologic Technologist at Cincinnati Children's Hospital Medical Center