Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Harmon

Louisville,KY

Summary

Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

27
27
years of professional experience

Work History

Dispatcher

Koy Concrete
02.2012 - 08.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Truck Driver

Grocers Supply Inc.
02.2008 - 10.2010
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maximized load safety by balancing, securing, and weighing products.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Receiving Unloader/Processor

Walmart
03.2007 - 01.2008
  • Enhanced warehouse efficiency by accurately unloading and sorting incoming shipments.
  • Reduced product damage by carefully handling delicate items during the unloading process.
  • Streamlined inventory management with precise documentation of received goods.
  • Improved receiving department productivity, collaborating closely with team members to unload trucks efficiently.
  • Maintained a safe working environment by adhering to company safety guidelines during unloading tasks.
  • Expedited the receiving process, using equipment such as pallet jacks and forklifts to unload heavy merchandise safely and efficiently.
  • Assisted other team members in navigating large loads.
  • Adhered to company safety protocols and complied with OSHA standards.

Security and Facilities Operator

Securitas Security Services USA
12.2006 - 01.2007
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Established and maintained close working relationships with local law enforcement officers.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.

Regional Operations Manager

Rsig Security Group Inc.
05.2005 - 12.2006
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Security Officer

Allied Barton Security
01.2004 - 05.2005
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Regional Security Manager

Gough & Gough Inc.
02.2002 - 08.2003
  • Enhanced regional security by implementing and overseeing comprehensive risk management programs.
  • Reduced incidents of theft and vandalism by conducting regular security audits and addressing vulnerabilities.
  • Streamlined communication processes for improved coordination between security teams across multiple locations.
  • Developed customized training programs, improving overall staff competence in security operations.
  • Managed budgets effectively, allocating resources to the areas with the highest potential impact on regional security.
  • Collaborated with local law enforcement agencies, strengthening partnerships and enhancing overall community safety.
  • Fostered a culture of continuous improvement within the organization by regularly reviewing policies, procedures, and best practices for regional security management.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.

Infantry / Presidental Honor Guard

United States Marine Corps
06.1996 - 05.2000
  • Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
  • Improved platoon performance through consistent evaluation, feedback, and tailored leadership development plans for each soldier.
  • Developed tactical proficiency in subordinates by leading numerous field training exercises and live-fire events.
  • Ensured mission success with thorough pre-mission planning, rehearsals, and after-action reviews.
  • Maintained high levels of discipline and morale within the platoon through effective communication, mentorship, and team-building activities.
  • Maximized unit combat effectiveness through diligent maintenance of weapons systems, vehicles, communication gear, and other essential equipment.
  • Cultivated a culture of safety within the platoon by enforcing strict adherence to risk management procedures during all training events and operational missions.
  • Increased mission success rate by conducting thorough pre-mission planning and threat assessments.
  • Streamlined communication within the team, utilizing tactical radio systems for coordinating movements and targeting information.
  • Served as Presidential Honor Guard where I provided special assignments that required Top Secret Clearance

Education

Master of Arts - Management And Leadership

Webster University
St Louis, MO

Master of Arts - Human Resources Management

Webster University
St Louis, MO

Master of Arts - Business And Organizational Security Managment

Webster University
St Louis, MO

Bachelor of Science - Workforce Education Training And Development

Southern Illinois University Carbondale
Carbondale, IL

Skills

  • Dispatch Coordination
  • Service Coordination
  • Customer Relations
  • Operational Management
  • Performance Management
  • Personnel Management

Timeline

Dispatcher

Koy Concrete
02.2012 - 08.2023

Truck Driver

Grocers Supply Inc.
02.2008 - 10.2010

Receiving Unloader/Processor

Walmart
03.2007 - 01.2008

Security and Facilities Operator

Securitas Security Services USA
12.2006 - 01.2007

Regional Operations Manager

Rsig Security Group Inc.
05.2005 - 12.2006

Security Officer

Allied Barton Security
01.2004 - 05.2005

Regional Security Manager

Gough & Gough Inc.
02.2002 - 08.2003

Infantry / Presidental Honor Guard

United States Marine Corps
06.1996 - 05.2000

Master of Arts - Management And Leadership

Webster University

Master of Arts - Human Resources Management

Webster University

Master of Arts - Business And Organizational Security Managment

Webster University

Bachelor of Science - Workforce Education Training And Development

Southern Illinois University Carbondale

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Robert Harmon