Robert Harp
Canton,IL
Summary
Dynamic Owner/Operator with over 13 years of experience in hood cleaning services. Skilled in team leadership and client relationship management, fostering long-term customer satisfaction and loyalty through exceptional service and engagement.
Overview
24
24
years of professional experience
Work History
Owner/Operator
advanced hood cleaning
easton, IL
03.2011 - 11.2024
- Managed daily operations of hood cleaning services for various clients.
- Supervised team in safe and efficient cleaning techniques.
- Maintained equipment and ensured proper functioning at all times.
- Trained new staff on safety protocols and best practices.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Oversaw inventory management of cleaning supplies and materials.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Owner/Operator
advance cleaning services
Paragould, Arkansas
09.2003 - 04.2011
- Supervised team in safe and efficient cleaning techniques.
- Maintained equipment and ensured proper functioning at all times.
- Trained new staff on safety protocols and best practices.
- Oversaw inventory management of cleaning supplies and materials.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Shipping and Receiving Clerk
Hanna steel
Pekin, Illinois
03.2001 - 05.2003
- Utilized warehouse management systems to track shipments and deliveries.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
Education
GED -
Pekin High School
Pekin, IL04-1991
Skills
- Problem solving
- Inventory management
- Safety training
- Customer relationship management
- Time management
- Business operations management
Timeline
Owner/Operator
advanced hood cleaning
03.2011 - 11.2024
Owner/Operator
advance cleaning services
09.2003 - 04.2011
Shipping and Receiving Clerk
Hanna steel
03.2001 - 05.2003
GED -
Pekin High School