Robert Harrigill
Gulf Breeze,FL
Summary
I'm a detail-oriented team player with strong organizational skills and extensive training in the field of customer service and problem solving. Most of my work experience has been in an office setting striving to gain the customers trust and confidence. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Retired Supervisor / Sergeant
Florida Highway Safety And Motor Vehicles
07.1999 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted routine inspections to check quality and compliance with established specifications.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Administrative Assistant
Southwest Mississippi Mental Health Complex
01.1999 - 07.1999
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained confidentiality of sensitive medical information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to patient inquiries.
Service & Parts Department Director
Edgewood Motors
08.1991 - 12.1998
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Boosted customer satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Military Supervisor
United States Marine Corps
03.1987 - 07.1991
- Handled customer complaints and resolved customer issues.
- Worked closely with high ranking Marine Officers in a office setting
- Resolved conflicts among Marines promptly, maintaining a harmonious working environment conducive to productivity.
- Enforced rules and regulations outlined in Marine Corps Policy Manuel.
- Generated reports detailing stats and findings for the Provost Marshalls Office that was reviewed by the base commanding general.
Education
Associate of Science - Computer And Information Sciences
Craven Community College
Havelock, NC06.1988
High School Diploma -
Adams County Christian
Natchez, MS06.1983
Skills
- Extensive Customer Service Training
- Handling of Elderly Individuals Training
- Handling of Juvenile Individuals Training
- Policy Enforcement
- Problem-Solving Utilizing Phone
- Staff Management
- Employee Motivation
- Issue Research
- Disaster Recovery Planning
Timeline
Retired Supervisor / Sergeant
Florida Highway Safety And Motor Vehicles
07.1999 - 04.2024
Administrative Assistant
Southwest Mississippi Mental Health Complex
01.1999 - 07.1999
Service & Parts Department Director
Edgewood Motors
08.1991 - 12.1998
Military Supervisor
United States Marine Corps
03.1987 - 07.1991
Associate of Science - Computer And Information Sciences
Craven Community College
High School Diploma -
Adams County Christian
Similar Profiles
Kelli McCarthyKelli McCarthy
Driver License Examiner at Department of Highway Safety and Motor VehiclesDriver License Examiner at Department of Highway Safety and Motor Vehicles
Kanedra LeeKanedra Lee
Field Support Analyst III at Department of Highway Safety Motor VehiclesField Support Analyst III at Department of Highway Safety Motor Vehicles
Flora MckeithenFlora Mckeithen
Motorist Services Specialist at Department Of Highway Safety And Motor VehiclesMotorist Services Specialist at Department Of Highway Safety And Motor Vehicles