Robert Harrington
Moncks Corner,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Understanding the product from operation to materials used. Interpersonal skills to effectively create and maintain relationships with customers. Becoming a subject matter expert for the complete product line. Strive in a public speaking environment. Providing customers with solutions and technologies, with a customer-centered approach.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
T-Mobile
11.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Nuclear Machinist Mate/ELT
US Navy
03.2019 - 09.2021
- Read and interpreted technical documentation.
- Inspected, repaired and replaced system components.
- Followed nuclear equipment operational policies and procedures to drive environmental safety.
- Started, stopped, adjusted, tested and operated pumps, valves, switchgears and system controls to keep operations within tight tolerances.
- Recorded operating data and results of surveillance tests in permanent internal and records accessible by auditors and regulatory agencies.
- Determined strategies for controlling radiation exposure and limiting overall risks.
- Identified and documented radiation found in facility areas and on tools, equipment and instrumentation.
- Flow Measurement.
- Water Quality and Control.
Key Leader
Lululemon Athletica
01.2017 - 02.2019
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Learned our products on a manufacturing level to understand how to best market our product to customers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Tournament Director
Gene Harrington Hockey Tournaments
10.2011 - 01.2019
- Coordinated athletic events by reserving officials and referees, determining event budget and organizing signage, concessions and sound system vendors.
- Collaborated and consulted with officiating teams to coordinate responses, discuss violations and implement resolutions.
- Managed content for athletics website by keeping rosters, schedules and results relevant and up-to-date.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
Front of House Supervisor
Lancaster Country Club
05.2012 - 01.2017
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
Bachelor of Science - Business Administration
SUNY Buffalo State
Buffalo, NY01.2019
High School Diploma -
St. Francis High School
Athol Springs, NY08.2011
Skills
- Effective Written and Verbal Communication
- Creating and Maintaining Business Relationships
- Calm and Professional Under Pressure
- Technical Product Sales
- Strong Knowledge of Business Processes
- Understanding and Explaining Complex Technical Concepts
- Technical Documentation
- Water Quality and Control
Timeline
Customer Service Specialist
T-Mobile
11.2019 - Current
Nuclear Machinist Mate/ELT
US Navy
03.2019 - 09.2021
Key Leader
Lululemon Athletica
01.2017 - 02.2019
Front of House Supervisor
Lancaster Country Club
05.2012 - 01.2017
Assistant Tournament Director
Gene Harrington Hockey Tournaments
10.2011 - 01.2019
Bachelor of Science - Business Administration
SUNY Buffalo State
High School Diploma -
St. Francis High School
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