Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Harthausen

Laurel,Maryland

Summary

Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.

Overview

12
12
years of professional experience

Work History

Department Supervisor

Lowe's
Elkridge, MD
01.2019 - Current
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Monitored department operations to ensure productivity standards were met.
  • Supervised departmental employees, delegating with tasks and responsibilities.
  • Analyzed data to identify areas of improvement within the department.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Facilitated communication between management, staff, and customers.
  • Created reports summarizing daily operations for upper-level management review.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Resolved customer complaints in a timely manner.

Customer Service Associate

Lowe's
Elkridge, Maryland
04.2018 - 12.2018
  • Addressed customer questions and concerns regarding products and services.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided information about products and services available to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Suggested product solutions based on individual customer needs.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed additional duties as assigned by management team.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Kept work area neat, clean, and well-stocked at all times.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face.

Stocker

Keefe Commissary Network
Elkridge, Maryland
06.2013 - 11.2017
  • Maintained accurate inventory levels through regular stock checks.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Organized storage areas for efficient use of space.
  • Received incoming product deliveries, and relocated them to storage shelves.
  • Removed outdated products from shelves in accordance with company policy.
  • Provided customer service by answering questions about product location and availability.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Recorded quantity, type and value of materials or items received.

Education

Certificate - Google IT Support Technician

Coursera
Selfpace
11-2023

Certificate - Information Technology

CourseCareer
Selfpace
03-2023

Diploma - Auto Mechanic

Lincoln Tech
Columbia
09-2011

High School Diploma -

Parkville High
Parkville, MD
06-2008

Certificate - Real Estate Agent

The KW Collective
Columbia, MD

Skills

  • Stock management
  • Growth planning
  • Process and procedure development
  • Stockroom organization
  • Employee engagement
  • Leadership skills
  • Sales strategies
  • Workflow optimization
  • Customer relations
  • Problem-solving
  • Multi-tasking mastery
  • Workplace safety
  • Inventory management

Timeline

Department Supervisor

Lowe's
01.2019 - Current

Customer Service Associate

Lowe's
04.2018 - 12.2018

Stocker

Keefe Commissary Network
06.2013 - 11.2017

Certificate - Google IT Support Technician

Coursera

Certificate - Information Technology

CourseCareer

Diploma - Auto Mechanic

Lincoln Tech

High School Diploma -

Parkville High

Certificate - Real Estate Agent

The KW Collective

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Robert Harthausen