Robert Hastings
Delmar,DE
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
24
24
years of professional experience
Work History
Outside Sales Representative
Rain For Rent
10.2019 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Monitored competitor activities to maintain competitive advantage.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built relationships with customers and community to promote long term business growth.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
General Foreman
LRC
02.2011 - 10.2019
- Worked alongside team to accomplish work goals according to schedule.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Achieved timely completion of projects with strict adherence to budget constraints and quality standards.
- Liaised between field engineers and trade workers align construction projects with drawings and specifications.
- Spearheaded training initiatives to develop workforce skills, resulting in improved performance and reduced turnover rates.
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Optimized resource allocation for increased productivity by closely monitoring project progress and adjusting schedules as needed.
- Improved project efficiency by effectively delegating tasks and managing a team of skilled workers.
General Manager of Operations
EISCO of USA
11.2007 - 02.2011
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Increased employee retention rate by creating professional development programs.
Special Projects Program Manager
L3 Technologies
03.2001 - 08.2007
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Developed and maintained logistics workflows, procedures and reports.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Business Management
Delaware Technical Community College
DE08-2000
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Customer Service
- Relationship cultivation
- Sales Presentations
- Multitasking ability
- Business Development
Accomplishments
- Exceeded budget annualy by $1.5 million in sales
- Awards from NASA and Royal Air Force while working for L3 Technologies
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Outside Sales Representative
Rain For Rent
10.2019 - Current
General Foreman
LRC
02.2011 - 10.2019
General Manager of Operations
EISCO of USA
11.2007 - 02.2011
Special Projects Program Manager
L3 Technologies
03.2001 - 08.2007
No Degree - Business Management
Delaware Technical Community College
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