Summary
Overview
Work History
Education
Skills
Timeline
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Robert Hatfield

San Antonio,TX

Summary


Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Lowe's
03.2023 - Current
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Trained and mentored staff on best practices for inventory management and customer service.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
  • Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
  • Enhanced customer experience by regularly updating in-store promotional materials and signage.
  • Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.

Pro Dept Supervisor

Lowe's
04.2021 - 03.2023
  • Supervised daily operations, ensuring adherence to safety protocols and productivity standards.
  • Led team meetings to communicate objectives, align goals, and address operational challenges.
  • Trained new employees on standard operating procedures and best practices for success.
  • Managed inventory levels, optimizing stock replenishment to meet demand without excess.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Handled cash register, returns, and refunds.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Pro Services Specialist

Lowe's
10.2019 - 04.2021
  • Developed comprehensive proposals for prospective clients, highlighting the benefits of partnering with our organization for professional services.
  • Analyzed client feedback to identify areas of improvement, implementing changes as needed to maintain excellence in customer service.
  • Implemented a structured approach to problem-solving, promoting a more efficient resolution of client concerns and inquiries.
  • Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
  • Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
  • Responded to customer requests for products, services, and company information.

Assistant Store Manager

Home Depot
02.2015 - 03.2019
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Led teams in the planning, implementation and execution of merchandising and operating initiatives.
  • Coached and developed store associates through formal and informal interactions.
  • Processed credit and debit card payments and returned the proper change for cash purchases.
  • Addressed customer issues to ensure swift and successful resolution.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Mentored the team on effective upselling and cross-selling techniques.
  • Promoted and supported strong relationships with local community organizations in the surrounding area.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
  • Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Dept Supervisor

Home Depot
01.1999 - 02.2015


  • Train and mentor staff on product knowledge and customer service techniques.
  • Supervise daily operations, ensuring adherence to safety standards and best practices.
  • Implement inventory management systems to optimize stock levels and reduce shrinkage.
  • Collaborate with management to establish departmental goals aligned with company objectives.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Handled cash register, returns, and refunds.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Businees Administration

Okaloosa Walton Community College

High School Diploma -

John Jay High School
San Antonio, TX
1989

Skills

  • Problem-solving
  • Employee development
  • Customer service
  • Customer service and engagement
  • Store opening and closing
  • Team building and leadership
  • Mentoring and coaching
  • Retail operations
  • POS systems
  • Hiring and training
  • Relationship building and management

Timeline

Assistant Store Manager

Lowe's
03.2023 - Current

Pro Dept Supervisor

Lowe's
04.2021 - 03.2023

Pro Services Specialist

Lowe's
10.2019 - 04.2021

Assistant Store Manager

Home Depot
02.2015 - 03.2019

Dept Supervisor

Home Depot
01.1999 - 02.2015

High School Diploma -

John Jay High School

Businees Administration

Okaloosa Walton Community College

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