Summary
Overview
Work History
Education
Skills
My contact number
Timeline
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Robert Hayes

Rosharon,Texas

Summary

Resourceful Order Picker familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards.

Overview

29
29
years of professional experience

Work History

Order Filler

Aramark
Houston, Texas
05.1996 - 11.2024
  • Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Maintained inventory records of products received and shipped in the warehouse.
  • Organized shipments according to size, weight, destination, delivery method, and urgency of order.
  • Ensured that all shipping documents were accurate and complete before sending out packages.
  • Checked incoming goods against purchase orders to ensure quality assurance.
  • Inspected outgoing shipments for conformance with customer specifications.
  • Performed cycle counts on a regular basis to maintain inventory accuracy.
  • Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
  • Provided excellent customer service when answering inquiries about product availability or delivery status.
  • Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
  • Assisted in receiving operations by unloading merchandise from trucks and checking for damaged or missing items.
  • Stacked merchandise on pallets for storage in the warehouse.
  • Maintained cleanliness of work area at all times.
  • Regularly checked expiration dates on products in stock to ensure freshness.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Prepared products for packaging and shipping according to company specifications.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Labeled boxes and placed in outbound collection areas.
  • Packaged fragile items with protective padding to prevent damages during shipments.

Retail

Homedepot
Houston, Texas
02.2012 - 04.2023
  • Conducted demonstrations of products to customers in retail stores.
  • Organized promotional events at retail outlets to increase product visibility and sales.
  • Generated leads for potential new business opportunities in the retail sector.
  • Collaborated with other departments such as Marketing, Sales, Retail Operations.to maximize visibility of products throughout the retail environment.
  • Packaged finished products for delivery or sale in retail outlets.
  • Restocked shelves at retail locations with products to match planned demonstrations.
  • Organized retail area neatly while encouraging sales of products.
  • Maintained up-to-date knowledge of current trends in the national retail landscape.
  • Assisted in organizing retail operations and ensuring the store was running smoothly.
  • Coordinated merchandise placement within the retail environment to achieve maximum impact.
  • Provided customer service and support to customers in a retail store setting.
  • Developed strong relationships with buyers at major retail outlets across the country.
  • Recommended retail products based on customer's specific needs.
  • Packed bulk items into individual packages for sale in retail store environment.

Customer Service/ Forklift Operator

Houston Food Bank
Houston, Texas
05.2022 - 03.2023
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Checked expiration dates on products prior to stocking shelves or shipping out orders.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Packaged, labeled and tagged goods before transfer.
  • Checked shipments for damaged or incorrect items.
  • Tied and secured loads to prevent shifting or damage to items.
  • Reported safety and quality issues to management.

Retail

Goodwill Industries of Southeastern Wisconsin Inc.
Houston, Texas
07.2009 - 06.2010
  • Organized retail area neatly while encouraging sales of products.
  • Developed and implemented comprehensive retail communications strategies to increase brand awareness.
  • Assisted in organizing retail operations and ensuring the store was running smoothly.
  • Coordinated merchandise placement within the retail environment to achieve maximum impact.
  • Provided customer service and support to customers in a retail store setting.
  • Conducted demonstrations of products to customers in retail stores.

Top Knotch Food Delivery

Houston Methodist
Houston, Texas
01.2000 - 08.2008
  • Delivered food orders to customers in a timely manner.
  • Loaded and unloaded delivery vehicles with food items.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Maintained cleanliness of vehicle interior and exterior.
  • Handled cash payments from customers for delivery orders.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Complied with company policies related to safe driving practices and procedures.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Assisted in loading and unloading supplies when needed from suppliers or vendors.
  • Managed inventory of food items in vehicle by checking expiration dates regularly.
  • Identified potential problems or complaints from customers and took appropriate action as necessary..
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Reported any incidents involving damage or theft of property immediately to management team..
  • Delivered fresh food to customers across local area.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Navigated local streets and highways with ease using GPS system.
  • Analyzed customer address to determine best route for timely delivery.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Documented time of delivery to record completion of order.
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Education

Some College (No Degree) - HVAC

Houston Community College
Stafford, TX

Skills

  • RF scanning devices
  • Production line operations
  • Boxing and labeling
  • Workload priorities
  • Interdepartmental communication
  • Shipping oversight

My contact number

  • My telephone number

Timeline

Customer Service/ Forklift Operator

Houston Food Bank
05.2022 - 03.2023

Retail

Homedepot
02.2012 - 04.2023

Retail

Goodwill Industries of Southeastern Wisconsin Inc.
07.2009 - 06.2010

Top Knotch Food Delivery

Houston Methodist
01.2000 - 08.2008

Order Filler

Aramark
05.1996 - 11.2024

Some College (No Degree) - HVAC

Houston Community College

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Robert Hayes