Robert Heavilin
Four Oaks,USA
Summary
Dynamic Master Plumber with over 18 years of extensive experience in commercial and residential plumbing, specializing in sewer replacement, tankless installations, and hydronics. Proven leader with a successful track record as a service manager, operations manager, and plumbing company owner, demonstrating expertise in team leadership and operational restructuring. Recognized for driving profitability in fast-paced service departments through strategic dispatching and effective management practices. Open to relocation opportunities to leverage skills and experience in new challenges.
Overview
28
28
years of professional experience
5
5
Certification
Work History
Senior master plumber facilities
Raleigh Durham Airport
Mooresville, NC
04.2024 - Current
- Installed, repaired, and maintained plumbing systems in residential and commercial buildings
- Coordinated large-scale plumbing projects by leading a team of xx plumbers, focusing on on-time completion and budget compliance.
- Performed inspections to identify plumbing issues and provided recommendations for repairs or replacements
- Utilized various tools such as pipe cutters, wrenches, soldering torches, and drain augers to perform plumbing tasks
- Read blueprints and followed building codes to accurately install pipes, fixtures, valves, and fittings
- Diagnosed malfunctions in plumbing systems using diagnostic equipment and implemented effective solutions
- Implemented preventative maintenance programs for clients' plumbing systems to minimize the risk of future breakdowns or leaks
- Stayed updated on industry trends, new technologies, and advancements in plumbing techniques through continuous learning and professional development
- Conducted regular inspections to ensure code compliance and operational efficiency.
- Installed and maintained plumbing systems throughout airport facilities.
Plumbing Manager
Comfort First Heating and Cooling
Sanford, NC
06.2023 - Current
- Restructured team, shifted from home warranty to retail plumbing, adding sewer and drain cleaning.
- Achieved profitability within 6 months through process improvement and team expansion.
Plumbing Manager
Red Cap Plumbing and Air
Tampa, FL
11.2022 - 05.2023
- Fostered team motivation to enhance profitability, resulting in record revenue during Wrench Group transition.
- Relocated closer to family.
- Consistently exceeded monthly sales targets by XX% through effective prospecting and relationship-building with residential and commercial clients
- Analyzed and evaluated construction bids to select most cost-effective contractors.
Plumbing Operations Director
Rock Plumbing Heating & Air
Littleton, CO
05.2021 - 10.2022
- Restructured team for results, achieving 75% growth and $3.2 million in revenue.
- Elevated gross margins from 42% to 63% in under a year.
- Provided expert product knowledge to customers, addressing their needs and recommending appropriate plumbing solutions
- Trained new team members on product knowledge, sales techniques, and CRM systems to ensure consistent performance across the sales team
- Maintained accurate records of all customer interactions using CRM software system
- Investigated customer complaints or issues related to orders or deliveries; resolved problems promptly while maintaining positive customer relationships
Service Manager/Training Coach
Lion Home Service
Fort Collins, CO
07.2016 - 04.2020
- Achieved $2 million months and increased revenue per tech by $2.8 million.
- Increased gross margin from 29% to 52.5%.
Plumbing Service Manager/Tech Trainer
Mr. Rooter of Northern Co.
Frederick, CO
04.2014 - 06.2016
- Increased revenue per tech by $3.2 million and grew department from 6 to 18 techs.
- Implemented tool and vehicle accountability program, saving $68,000 annually.
Plumbing Service Manager
Central Heating Cooling Plumbing and Electrical
Kalispell, MT
02.2011 - 04.2014
- Spearheaded revenue growth from $285,000 to $1,185,000 by optimizing operations of four plumbers.
- Established inventory restock program and enhanced customer service.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Owner/President
Quality Plumbing Services
Cut Bank, MT
09.2007 - 02.2011
- Grew company from $4,000 to an average of $50-60,000 monthly.
- Became preferred provider in Glacier County MT.
Education
Master in Plumber -
Nccer
Brook Park, OH06.2000
Skills
- Project leadership
- Systematic problem-solving
- Collaborative negotiation techniques
- Strong verbal communication
- Cross-functional project coordination
- Operational planning
- Team leadership
- Client relationship management
- Cost analysis and pricing
- Strategic leadership
- Clear communication in presentations
- Continuous process refinement
- Performance management using KPIs
- Long-term planning
- Boiler operation
- Certified forklift operator
- Proficient in reading blueprints
- Project execution skills
- Ethical decision-making
- Project oversight
- Military experience in the Marine Corps
- Experienced in software usage
- Service excellence
- Sales proficiency
- Effective conflict mediation
- Team leadership
- Defensive driving
- Low Voltage
- Mechanical Knowledge
- Plumbing
- Budgeting
- Construction plumbing
- Accountability
- Time Management
- OSHA
Certification
- OSHA 30 June 2021 to Present
- EPA Universal Certification
- HVAC Certification
- Plumbing License
- Gas Fitters License
- Journeyman License
- Master Plumber
- Driver's License
- CPR Certification
Timeline
Senior master plumber facilities
Raleigh Durham Airport
04.2024 - Current
Plumbing Manager
Comfort First Heating and Cooling
06.2023 - Current
Plumbing Manager
Red Cap Plumbing and Air
11.2022 - 05.2023
Plumbing Operations Director
Rock Plumbing Heating & Air
05.2021 - 10.2022
Service Manager/Training Coach
Lion Home Service
07.2016 - 04.2020
Plumbing Service Manager/Tech Trainer
Mr. Rooter of Northern Co.
04.2014 - 06.2016
Plumbing Service Manager
Central Heating Cooling Plumbing and Electrical
02.2011 - 04.2014
Owner/President
Quality Plumbing Services
09.2007 - 02.2011
Master in Plumber -
Nccer