Robert Heller
South Lake Tahoe,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2003
2003
years of professional experience
2005
2005
years of post-secondary education
Work History
Sales Associate
Nothing new
Sebastopol, California
11.1996 - 11.2002
- Assisted customers with product selection and provided product information.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately and efficiently at the point of sale.
- Managed inventory levels and restocked shelves as needed throughout the day.
- Resolved customer inquiries and complaints with patience and professionalism.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales an service retreading an repairs
Hamblin tire
Rohnert Park, California
05.1986 - 09.1992
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
Cashier
She'll loop gas gas station and loop convenience s
Maricopa, California
- Processed customer transactions accurately and efficiently at a busy gas station.
- Assisted customers with inquiries about products and services offered at the convenience store.
- Maintained cleanliness and organization of the checkout area and merchandise displays.
- Handled cash, credit, and debit transactions following company policies and procedures.
- Restocked shelves with inventory to ensure product availability for customers.
- Collaborated with team members to ensure smooth operation during peak hours.
- Monitored fuel pumps for safety compliance and reported any issues to management.
- Provided friendly customer service to enhance overall shopping experience at the station.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
Education
General Education Diploma
Santa Rosa, CASkills
- Customer service
- Sales techniques
- Inventory management
- Point of sale
- Relationship building
- Team collaboration
- Problem resolution
- Time management
- Active listening
- Conflict resolution
- Product knowledge
- Communication skills
- Training others
- Listening skills
- Feedback implementation
- Flexible schedule
- Teamwork and collaboration
- Calm demeanor
- Upselling
- Reading comprehension skills
- Cleaning techniques
- Outgoing personality
- Price quote preparation
- Fraud detection
- Sales expertise
- Retail merchandising expertise
- Money handling
- Building rapport
- Stocking and receiving
- Written and oral communication skills
- Product promotions
- Reliable and punctual
- Store opening and closing
- Client account management
- Meeting deadlines
- Strategic planning
- Exchange coordination
- Guest relations
- Excellent communication skills
- Sales goals attainment
- Negotiation tactics
- Dispute mediation
- Task prioritization
- Exceeds sales goals
- Sales trends
- Service oriented
- Product demonstrations
- Shipment processing
- Professional demeanor
- Persuasion techniques
- Sales strategies
- Energetic self-starter
- Cash handling accuracy
- Inventory control
- Retail store operations
- Superb time management
- Positive and professional
- Inventory control procedures
Timeline
Sales Associate
Nothing new
11.1996 - 11.2002
Sales an service retreading an repairs
Hamblin tire
05.1986 - 09.1992
Cashier
She'll loop gas gas station and loop convenience s
General Education Diploma