Robert Henderson
Miami
Summary
Dynamic law enforcement professional with extensive experience in ensuring public safety and implementing effective community policing strategies. Proven ability to foster collaboration and achieve results through teamwork, emphasizing conflict resolution and crisis management skills. Committed to maintaining public order while adapting to evolving situations with reliability and composure. Seeking a challenging position that leverages training and expertise while offering opportunities for continued growth and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Allied Universal Security Services
03.2025 - Current
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance equipment to detect suspicious activities.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement.
- Implemented security protocols to enhance operational efficiency and risk management.
Margate Police Officer
City of Margate police department
04.2024 - 01.2025
- Law Enforcement Officer
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of criminal activities, gathering evidence and witness statements.
- Responded promptly to emergency calls, assessing situations and implementing appropriate response measures.
General Manager
Advance Auto Parts
08.2020 - 04.2024
- Manage the store
- Led operational strategy to enhance store performance and improve customer satisfaction.
- Oversaw team development, providing mentorship and training to ensure high staff engagement and productivity.
- Implemented inventory management systems, optimizing stock levels and reducing waste across multiple locations.
Delivery Driver Seasonal
FedEx
07.2020 - 07.2020
- Executed timely deliveries while adhering to safety protocols and traffic regulations.
- Managed vehicle maintenance, ensuring optimal performance and reliability for daily routes.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Trained new delivery drivers on best practices and company policies to enhance service quality.
Sales Representative
Walmart
09.2019 - 07.2020
- Electronic sales representative
- Exceeded sales targets through effective product promotion and customer engagement.
- Trained and mentored new sales team members on product knowledge and customer service techniques.
- Analyzed inventory levels to ensure optimal stock availability for high-demand products.
Manager
Pulp Juice and Smoothie Bar
03.2019 - 08.2019
- Over the whole store from employee to customer. Manage all money in the store. Provide great customer service skill. Handle situation from upset customer. Also make smoothie
- Streamlined daily operations to enhance workflow efficiency and customer satisfaction.
- Trained and mentored staff on product preparation and customer service standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
Supervisor
Boucher Brothers
05.2016 - 01.2019
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflows, enhancing efficiency in service delivery and customer satisfaction.
- Coordinated resource allocation to optimize team performance and productivity.
Education
High school diploma -
Dr. Michael Krop Senior High
Miami, FLCDLProgram - CDL Liscense
Sheridan Technical College
Hollywood, FL01-2025
No Degree - Law Enforcement Academy
Broward College
Fort Lauderdale, FL09-2024
Skills
- Strategic issue analysis
- Collaborative team member
- Commitment to service quality
- Safety protocols
- Physical security management
- Employee training
- Operational management
- Inventory management
- Collaborative team development
- Inventory oversight
- Experienced in customer service during deliveries
- Clear and concise report drafting
- Conflict resolution
Certification
- CFR - Certified First Responder
Languages
English
Native or Bilingual
Timeline
Armed Security Officer
Allied Universal Security Services
03.2025 - Current
Margate Police Officer
City of Margate police department
04.2024 - 01.2025
General Manager
Advance Auto Parts
08.2020 - 04.2024
Delivery Driver Seasonal
FedEx
07.2020 - 07.2020
Sales Representative
Walmart
09.2019 - 07.2020
Manager
Pulp Juice and Smoothie Bar
03.2019 - 08.2019
Supervisor
Boucher Brothers
05.2016 - 01.2019
High school diploma -
Dr. Michael Krop Senior High
CDLProgram - CDL Liscense
Sheridan Technical College
No Degree - Law Enforcement Academy
Broward College
Additional Information
- Team Player - I'm always on time making sure the job gets done. I'm mature and someone who will always take initiative of a situation. I'm highly experience with dealing with General Manager, Regional Directors, customers and team members. I take time to get to know all my coworkers.
- Management Skills - I provide management skills and problem-solving skills in difficult environment. Always keep my composure in difficult situation and stay calm in a fast-paced environment. Great at multi-tasking. I always set goals throughout the day and accomplish them.
- Safety & Security - Work in dangerous environments always having to check on the weather to make sure my employees are safe. I must work with dangerous equipment that need to be maintain with certain care for the safety of customers and employees. I always follow strict safety procedures every day.
- Excellence Service - Provide expert management and coordination within a tight structure operation. Well trained to consistently maintain a high level of service attitude. Train by Forbes standing for customer service skills.