Summary
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Robert Hendon

Appleton,WI

Summary

Dynamic leader with a proven track record at Home Depot, enhancing departmental productivity and sales through effective policy enforcement and staff supervision. Skilled in inventory management and problem-solving, I excel in driving performance improvement and fostering customer relations. Achieved notable sales growth by implementing strategic promotions and mentoring a high-performing team.

Work History

Department Supervisor- Garden

Home Depot
Appleton, WI
09.2024 - Current
  • Developed and implemented departmental policies and procedures.
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Provided coaching and mentoring support to team members.
  • Resolved customer complaints in a timely manner.
  • Analyzed data to identify areas of improvement within the department.
  • Ensured compliance with all safety regulations across the department.
  • Facilitated communication between management, staff, and customers.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Executed targeted merchandising and promotional plans to meet department sales goals.

Education

High School Diploma -

Scripps Ranch High School
San Diego, CA
06-2002

Skills

  • Point Of Sale Operations
  • Process and procedure development
  • Stock management
  • Growth planning
  • Policy Enforcement
  • Performance Improvement
  • Reasoning
  • Staff Supervision
  • Leadership skills
  • Problem-Solving
  • Interactive communication skills
  • Workplace Safety
  • Customer Service
  • Customer Relations
  • Multi-tasking mastery
  • Time Management
  • Sales Growth
  • Sales Strategies
  • Inventory Management
  • Problem Resolution
  • Promotions execution

Accomplishments

  • one of the Top Associates in the store at getting Leads and Credits
  • Got over 90 stars from being mentioned on the Customer Surveys
  • got close to 50 Badges for great customer service and all other accomplishments at Home Depot

Affiliations

  • Always volunteer at events when posted
  • On the Infocus Team at Home Depot for 2 years now
  • always willing to jump in and get things done when asked from higher up management or other associates

References

References available upon request.

Timeline

Department Supervisor- Garden

Home Depot
09.2024 - Current

High School Diploma -

Scripps Ranch High School
Robert Hendon