Robert Hensinger

Dispatcher Office Assistant

Industrial Personnel

07.2006 - Current

Directed dispatching, routing and tracking of [Number] fleet vehicles.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Maintained clean reception area to promote positive, professional environment for clients.
Ordered and distributed office supplies while adhering to fixed office budget.
Volunteered to help with special projects of varying degrees of complexity.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Drafted common document templates for use by executives and employees.
Produced accurate [Type] documentation and organized resources to smoothly execute changes.

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