Summary
Overview
Work History
Skills
Timeline
Generic

Robert Henson

Rincon,GA

Summary

Highly motivated General Manager with over 20 years of proven leadership in high-pressure environments. Expertise in strategic planning and operational efficiency has driven revenue growth and elevated customer satisfaction. Committed to leveraging extensive skills in business development to foster ongoing success and innovation.

Overview

33
33
years of professional experience

Work History

General Manager-Multi-Unit (6 Locations)

Carey Hilliards
Savannah, GA
01.2021 - Current
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Oversaw daily business operations, including budgeting, staffing, and scheduling.
  • Crafted marketing strategies aimed at boosting brand visibility in target markets.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Trained employees on duties, policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited and interviewed candidates for available roles.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed schedules to ensure budget adherence.
  • Administered employee discipline through verbal and written warnings.
  • Delegated work to staff, setting priorities and goals.

Director of Operations /Director of Food and Beverage

SAVOR.../ASMGlobal – JEKYLL ISLAND CONVENTION CENT
Jekyll Island, GA
03.2012 - 01.2021
  • Kept abreast of evolving industry standards impacting food and beverage sectors.
  • Coordinated vendor orders while tracking shipment timelines.
  • Engaged in menu development and optimized dish pricing in collaboration with chefs.
  • Tracked supplies inventory to ensure sufficient stock for daily operations.
  • Developed creative menu concepts utilizing seasonal ingredients.
  • Planned weekly work schedules aligning with forecasted business needs.
  • Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
  • Coordinated with vendors to ensure quality products at competitive prices.
  • Worked closely with marketing teams to develop promotional campaigns that increased sales volume.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Improved presentation and sales approaches to increase revenue.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained goals and expectations required of trainees.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

District General Manager

CAREY HILLIARD’S
Savannah, Georgia
07.1997 - 03.2012
  • Managed operations of six locations.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Developed relationships with key customers to maximize revenue potential.
  • Analyzed sales data to identify opportunities for growth.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
  • Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Controlled inventory levels and purchased ingredients for restocking.

Preventative Maintenance Supervisor

Cone Mills
Forrest City, NC
08.1991 - 07.1997
  • Formulated strategic plans to enhance team effectiveness and output.
  • Trained new employees on company policies and procedures.
  • Managed quality control processes to detect inconsistencies.
  • Conducted comprehensive teardown and rebuild processes for machinery maintenance.

Skills

  • Food and beverage purchasing
  • Restaurant management
  • Customer service
  • ServeSafe certified
  • Vendor negotiation
  • Purchasing management
  • Allergen awareness
  • Waste reduction
  • Sales
  • Staff development
  • Regulatory affairs
  • Menu planning and design
  • Budget development
  • Inventory management
  • TIPS trained
  • CPR, AED
  • Staff supervision
  • Employee training & development

Timeline

General Manager-Multi-Unit (6 Locations)

Carey Hilliards
01.2021 - Current

Director of Operations /Director of Food and Beverage

SAVOR.../ASMGlobal – JEKYLL ISLAND CONVENTION CENT
03.2012 - 01.2021

District General Manager

CAREY HILLIARD’S
07.1997 - 03.2012

Preventative Maintenance Supervisor

Cone Mills
08.1991 - 07.1997

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