Jennifer Hernandez
San Tan Valley,AZ
Summary
Proactive Loan Officer with extensive experience in client relations and financial advising. Consistently delivered higher customer satisfaction by assisting clients in selecting appropriate loan products and maintaining strict confidentiality. Skilled in documentation review, credit analysis, and database management, bringing exceptional customer service and relationship building abilities to advance career opportunities. Talented [Job Title] with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
3
3
years of professional experience
Work History
Loan Officer
Land Home Financial Services, Inc
11.2021 - 05.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Loan Officer
American Financial Network
07.2019 - 12.2021
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
Education
No Degree - Business Management
New Mexico Junior College
Lovington, NM01.1999
Skills
- Database Management
- Relationship building and management
- Documentation Review
- Financial Advising
- Client Relations
- Credit analysis
Timeline
Loan Officer
Land Home Financial Services, Inc
11.2021 - 05.2022
Loan Officer
American Financial Network
07.2019 - 12.2021
No Degree - Business Management
New Mexico Junior College
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