ROBERT Hernandez
Los Angeles,CA
Summary
Eager to embrace challenges, I thrive on learning new skills and delivering results with energy. Compassionate Caregiver, Special Needs, known for high productivity and efficient task completion. Skilled in behavior modification techniques, emergency response training, and adaptive communication strategies to support individuals with diverse needs. Excel in patience, empathy, and active listening, ensuring comfort and trust while fostering independence and learning among clients. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
27
27
years of professional experience
Work History
Caregiver Special Needs
IHSS Adult Services Program Melody Jacques
Los Angeles, CA
03.2018 - Current
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Created individualized care plans based on each client's unique needs and abilities.
- Administered medication when needed according to doctor's instructions.
- Maintained accurate records of services rendered for each client.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Developed positive relationships with families of special needs individuals.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Adapted existing programs to meet the specific requirements of each individual client.
- Assisted clients with maintaining good personal hygiene.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
assistant manager
G M OIL COMPANY
Huntington Beach
06.2016 - 01.2023
- Resolve customer concerns, issues, and complaints efficiently and effectively
- Supervise the day-to-day task assignments and performance for all associates
- Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management
- Implemented new training programs that increased staff productivity and customer satisfaction
- Monitored daily operations, ensuring compliance with policies and top-notch service delivery
- Led recruitment and coaching, building a customer-focused team that excelled in service delivery
- Elevated store performance through passionate leadership and a commitment to exceptional service
FRONT DOOR SECURITY
EL PRADO CAFE
Los Angeles
02.2002 - 01.2010
- Responsible for the safety of patrons at a bar, nightclub, or other venue
- Maintaining order
- Preventing disturbances
- Enforcing dress codes and age limits
- Checking IDs
- Screening for weapons and other prohibited items
- Greeting new patrons and thanking departing customers
- Making announcements to the crowd about the club rules and the requirements for entering the club
- Eager to embrace challenges, I thrive on learning new skills and delivering results with energy
- Ensured venue safety by proficiently managing entry, enforcing rules, and fostering a secure environment
- Enhanced patron experience and venue security through effective crowd management and ID checks
SECURITY OFFICER
G Block Security Services
Los Angeles, CA
02.1998 - 01.2003
- Four years experience in but not limited to inspecting property: check doors, windows, and gates after hours to ensure the property is safe
- Monitoring crowds: watch for suspicious activity
- Reporting incidents: report suspicious activities to local authorities
- Detaining suspects: reasonably detain people suspected of criminal activity until law enforcement arrives
- Escorting visitors: escort discharged staff, trespassers, and other unwelcome parties off the premises
- Keeping logs: keep daily logs of activities and any issues addressed
- HISPANIC, 44 years old, Driving license B8986819
- 3236795367
- Bigdawgchokes1@gmail.com
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
Education
Security GUard Diploma - Security And Protective Services
Online STC Guard Card Training
Los Angeles06-2023
MEDICAL ASSISTANT -
American Career College-Los Angeles
Los Angeles01.2001
Certificate - Accounting and data entry
San Diego State University
San Diego06.1999
Skills
- Patrol
- Surveillance
- Conflict resolution
- GUARD CARD
- CPR
- FIRST AID
- MANAGEMENT
- MICROSOFT WORKS
- WORD
- EXCEL
- Sign language proficiency
- Emotional Support
- Seizure Management
- Personal care assistance
- Social Skills Development
- Safety Compliance
- Infection Control
- Emergency Response
- Injury Prevention
- Active Listening
- Critical Thinking
- Hospice Care
- Professional Demeanor
Ethnicity
Hispanic
Personal Information
- Age: 44
- Driving License: B8986819
Languages
Highly Proficient, Highly Proficient, Novice
Languages
English
Full Professional
Spanish
Professional
american sign language
Professional
References
References available upon request.
Timeline
Caregiver Special Needs
IHSS Adult Services Program Melody Jacques
03.2018 - Current
assistant manager
G M OIL COMPANY
06.2016 - 01.2023
FRONT DOOR SECURITY
EL PRADO CAFE
02.2002 - 01.2010
SECURITY OFFICER
G Block Security Services
02.1998 - 01.2003
Security GUard Diploma - Security And Protective Services
Online STC Guard Card Training
MEDICAL ASSISTANT -
American Career College-Los Angeles
Certificate - Accounting and data entry
San Diego State University
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