Miriam Ruiz
Riverside,CA
Summary
Dynamic professional with over 7 years of experience in managing teams, customer service departments, complex workflows and ensuring data integrity. Demonstrated expertise in cross-departmental collaboration, onboarding, and compliance for contractors and internal teams. Bilingual in English and Spanish, leveraging strong communication and critical thinking skills to resolve customer issues effectively. Committed to optimizing business processes and enhancing operational efficiency to drive high-value projects forward.
Overview
11
11
years of professional experience
Work History
Invoice Manager
Vasquez Flooring
Corona, CA
08.2021 - Current
- Oversee process documentation while leading the integration of clients onto Qfloors.
- Develop templates based on customer scope of work within the system.
- Process invoices for completed orders, and adjust pricing according to negotiated pricing structures.
- Effectively expanded volume of processed invoices processed by 30%.
- Assesses job costs for contractors per predefined rates and scope of work.
- Optimize data flow between Sales, Order Processing, Installation Management, and Invoicing to ensure consistent and seamless invoice processing.
- Coordinate cross-department interactions to ensure efficient information flow.
- Facilitate resolution of operational challenges concerning procurement, inventory, and contractor installations.
- Maintain adherence to all relevant regulatory requirements in operation processes.
Order Center Manager
National Flooring Products
Ontario, CA
03.2021 - 07.2024
- Managed order department operations, supervising team of 4 and processing 30-40+ orders daily.
- Led process documentation project, successfully shifting sales platform from QuickBooks to Epicor.
- Coordinated information across departments such as Sales, AR/AP, Imports, and Warehouse to streamline processing, credit releases, order shipping, and inventory management.
- Performed analytical reviews and created key reports to maintain consistency in processing customer orders.
- Promptly resolved customer inquiries across e-mail, in person, and phone channels regarding account details, product updates, and pricing.
- Offered technical support solutions to my team to assist them in resolving customer technical product questions.
- Managed the company CRM system effectively.
- Engaged in training sessions to stay updated on relevant skills and knowledge.
- Directed necessary paperwork procedures to maintain efficient and proper order management.
Order Center Lead
Flooring Depot
Chino, CA
01.2020 - 03.2021
- Overseen management of order department, handling 25-35 daily orders for next-day installations.
- Maintained service reliability, consistently outperforming customer expectations on timely delivery.
- Managed comprehensive database entries in Sage ERP for optimal tracking outcomes and date integrity.
- Spearheaded process optimization projects to refine material takeoff accuracy.
- Served as the primary contact for addressing customer inquiries.
- Collaborated with internal teams to uphold strict compliance with delivery schedules and SLAs.
- Integrated job scopes into RFMS system for accurate contractor templates.
- Enhanced communication with contractors for seamless collaboration.
Customer Service Representative
Dart International
Corona, CA
07.2019 - 01.2020
- Processed 25+ daily order requests and managed freight forwarding functions
- Leveraged exceptional customer service skills to maintain positive relationships with customers, addressing inquiries and concerns quickly and effectively, resulting in high customer satisfaction and repeat business
- Coordinated with contractors to resolve on-site challenges effectively.
- Coordinated with vendors, clients, and teams to maintain compliance across order fulfillment processes.
- Streamlined process workflows for order documentation enhancements.
Order Entry Processor
National Apartment Flooring
Chino, CA
01.2018 - 07.2019
- Processed 25-30 daily work orders, including accurate material quantity takeoffs and prompt customer issue resolution via phone and email, ensuring that customers' concerns were addressed in a timely and professional manner while maintaining a high level of customer satisfaction
- Worked with installation teams and other departments to identify inefficiencies and implement solutions, streamlining processes and improving operational efficiency, which resulted in a reduction in order processing times and increased team productivity
- Generated and reviewed daily inventory reports, ensuring data accuracy and compliance with internal information governance standards
- Managed sensitive customer and inventory data securely, following best practices for data protection and legal requirements
- Supported the implementation of automated processes, driving improvements in workflow and order accuracy, leading to a significant reduction in errors
- Ensured all automation adhered to information governance guidelines, ensuring safe and compliant data handling
- Played a crucial role in onboarding and supporting contractors, assisting with access management, ensuring compliance with company policies, and guiding them through system integration
- This ensured a seamless transition and efficient workflow, minimizing operational disruptions
- Demonstrated strong time management skills by prioritizing daily tasks, efficiently balancing multiple work orders, and managing customer inquiries simultaneously, all while ensuring accuracy and timely completion of each order
- Provided high-quality customer support via phone, email, and live chat, ensuring timely resolution of issues
Inventory/Work Order Control Clerk
Tridien Medical
Chino, CA
06.2014 - 07.2018
- Oversaw weekly cycle counts and quarterly physical inventory counts of approximately 70% of the company's inventory and overall control processes
- Monitored collection and allocation of actual costs to work orders to ensure accuracy in materials process, flows from raw material to WIP, and then on to finished goods
- Worked with various departments to ensure continuous improvement of inventory movement
- Assisted with daily production sale orders and inventory issues or projects
- Coordinated and provided areas of production with controlled documents for quality tracking purposes
- Worked closely with the engineering department to assure product drawings, bill of materials, and floor manufacturing is accurate
Education
General Education -
Riverside Community College
Riverside, CA01.2019
Skills
- Cross-Functional Team Collaboration and Leadership
- Process Documentation and Compliance
- Template management while onboarding customers
- Business Analysis and Process Improvement
- Project Management of time-sensitive, high-value assignments
- Customer-Focused and Technical Expertise
- Data Integrity
- Strong multitasking abilities in a fast-paced, deadline-driven environment
- Microsoft Office Suite (Word, Excel, Outlook, Access, Powerpoint)
- RFMS
- MAS200
- Sage ERP Systems
- Quickbooks
- Ecipor
- Floorzap
- Qfloors
- Streak
- Slack
- Teams
- Ring Central
- Dropbox
- SharePoint
References
References upon request
Timeline
Invoice Manager
Vasquez Flooring
08.2021 - Current
Order Center Manager
National Flooring Products
03.2021 - 07.2024
Order Center Lead
Flooring Depot
01.2020 - 03.2021
Customer Service Representative
Dart International
07.2019 - 01.2020
Order Entry Processor
National Apartment Flooring
01.2018 - 07.2019
Inventory/Work Order Control Clerk
Tridien Medical
06.2014 - 07.2018
General Education -
Riverside Community College
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