Robert Hernandez Jr
National City,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
27
27
years of professional experience
Work History
Operations Manager
Pet Smart
San Diego, CA
11.2021 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Enforced federal, state, local and company rules for safety and operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Opertations/Store Manager
Bed Bath & Beyond
Chula Vista
04.1997 - 07.2024
- Evaluated employee performance and provided training when necessary.
- Created weekly schedules for employees based on availability and workloads.
- Analyzed financial data to identify trends in sales, profits or other KPIs.
- Developed creative solutions to challenging situations that arose within the store.
- Ensured compliance with safety regulations and store policies.
- Performed regular audits to ensure accuracy of inventory records.
- Lead monthly inventory counts ensuring accuracy of stock levels at all times.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Arts - Business Administration
California State University San Bernardino
San Bernardino, CA12-1990
Associate of Arts - General Studies
South Western College
Chula Vista, CA06-1988
Skills
- Budgeting and cost control
- Inventory Management
- Document Control
- Performance reporting
- Planning and Implementation
- Problem-Solving
- Quality assurance and control
- Interpersonal Communication
- Goal attainment
- Inventory Control
- Operations Management
- P&L Management
- Report Generation
- SAP expertise
Languages
Spanish
Professional
Timeline
Operations Manager
Pet Smart
11.2021 - Current
Opertations/Store Manager
Bed Bath & Beyond
04.1997 - 07.2024
Bachelor of Arts - Business Administration
California State University San Bernardino
Associate of Arts - General Studies
South Western College
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