Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
BusinessDevelopmentManager
Robert Herrera

Robert Herrera

Gardner

Summary

Hard working, Strong Fueler/Oiler/Lead man (Retired) with extensive experience at the Kansas City Area Transportation Authority, excelling in fuel quality testing and customer service. Proven track record in maintaining safety compliance and inventory management, ensuring efficient operations. Recognized for problem resolution skills and fostering team collaboration to enhance service delivery and customer satisfaction.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Fueler/Oiler/Lead man

Kansas City Area Transportation Authority
Kansas City
04.1987 - 10.2024
  • Provided accurate accounting in the computer of fuel, oil, gas, transmission fluid, antifreeze, diesel, gas, and electric transactions.
  • Checked fuel and antifreeze quality by testing samples against established standards before loading into Diesel, Gas, Electric Buses, Trucks and Cars.
  • Checked tire pressure and levels of fuel, motor oil, transmission fluid, antifreeze or other fluids, adding diesel, gas, electricity, air or fluids as required.
  • Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
  • Performed daily inventory checks to ensure stock levels met customer demand.
  • Conducted regular maintenance checks on fueling equipment to identify potential issues or malfunctions.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Cleaned windshields using chemical solution and microfiber towel.
  • Responded promptly to emergency situations involving fueling of Buses, Trucks and Cars.
  • Maintained daily log of all fueling activities and reported any irregularities or discrepancies to the supervisor.
  • Ensured that all safety procedures were followed during fueling operations.
  • Monitored fuel levels in tanks and refilled when necessary while ensuring proper labeling of tanks and containers.
  • Operated bus, truck and car washes to clean vehicles.
  • Received, stored, transferred and dispensed petroleum fuel products.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
  • Performed basic car services such as checking tire pressure and adding air when necessary.
  • Stored, transferred and dispensed petroleum fuel products.
  • Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
  • Performed light maintenance to shop areas, fueling stations and related facilities.
  • Cleaned up spilled fluids around refueling stations immediately after accidents occurred.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.
  • Assisted customers with fuel pumps and provided guidance on fuel types.
  • Processed daily transactions promptly to keep workflows moving smoothly.
  • Responded to questions about local area and company services.
  • Inspected fuel tanks for leaks or other damages, replenished fuel as needed.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
  • Assisted with daily fuel inspections including preloading and quality control.
  • Resolved conflicts between customers and personnel in a professional manner.
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.
  • Examined machinery to verify pressures or lubricant flows.
  • Ensured that all systems were properly serviced according to manufacturer specifications.
  • Evaluated machinery and parts performance, troubleshot issues, and diagnosed problem causes.
  • Engaged in safety drills by leading others in tasks.
  • Replaced worn out components with new ones when needed.
  • Monitored levels of fuel, lube oils and hydraulic fluids to ensure proper operation of machinery.
  • Maintained inventory records for supplies such as filters, hoses and fittings.
  • Pursued additional learning opportunities and relieved operator for breaks.
  • Performed basic repairs, semi-skilled updates and maintenance procedures on equipment.
  • Checked engine performance using gauges and meters to detect any abnormalities.
  • Swept, mopped and washed down buses to remove dirt and debris.
  • Checked oil levels and monitored equipment to regularly oil and lubricate for smooth functioning.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed household errands and other essential duties.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed necessary paperwork related to the job duties accurately and promptly.
  • Adhered to all safety protocols when performing services.
  • Maintained cleanliness of work area at all times by sweeping, dusting, mopping floors.
  • Answered customer inquiries regarding services and products.
  • Trained new employees to perform duties.
  • Inspected finished products for quality and adherence to customer specifications.
  • Maintained a high level of professionalism at all times while interacting with customers.
  • Monitored stock levels of supplies and materials needed to complete services.
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Resolved customer complaints quickly and efficiently while maintaining a positive attitude.

Education

High School Diploma -

Rockhurst High School(4years)
Kansas City, Missouri
05-1982

Some College (No Degree) - Honors Spanish( 1 Year)

Rockhurst University
Kansas City, MO

Some College (No Degree) - Architectural Engineering(1 1/2 years)

University of Kansas
Lawrence, KS

Some College (No Degree) - Arts And Science.(1 year)

University of Missouri, Kansas City
Kansas City, MO

Some College (No Degree) - Liberal Arts And Sciences(1 Year)

Penn Valley Comunity College
Kansas City, MO

Skills

  • Fuel quality testing
  • Fuel dispensing
  • Inventory management
  • Equipment maintenance
  • Safety compliance
  • Customer service
  • Hazardous materials handling
  • Emergency response
  • Team collaboration
  • Records management
  • Vehicle inspection
  • Fluid levels monitoring
  • Problem resolution
  • Training and mentoring
  • Physical stamina and strength
  • Decision-making
  • Fueling station maintenance
  • Good judgment
  • Snow and ice removal
  • Safety inspections
  • Regulatory compliance awareness
  • Adaptability and resilience
  • Customer service and assistance
  • Equipment troubleshooting
  • Fuel systems
  • Multitasking capacity
  • Punctual and reliable
  • Inventory maintenance
  • Fluid checks
  • Stocking shelves
  • Team building
  • Equipment inspection
  • Tire replacement
  • Continuous learning mindset
  • Written communication
  • Precision tools
  • Quality control
  • Maintaining clean premises
  • Basic math
  • Efficient time management
  • Customer communication
  • Interpersonal skills
  • Service recommendations
  • Vehicle cleaning
  • Cleaning Tools
  • Flexible schedule availability
  • Reliability
  • Fuel dispensing proficiency

Languages

English
Professional
Spanish
Limited

Certification

CDL License for driving buses.

Accomplishments

Achieved Employee of the month for the whole Kansas City Area Transportation Authority 700 employees for April 2016.

Affiliations

I am married to my wife Gloria and I have two sons named Alex and Zac and a mom named Carmen. My father named Robert passed away in 2007 and is in Heaven with God. I have one brother named Kenneth. I have three grand daughters named Keira, Riley and Olivia. I like to go to the movies and go to the New Theater Restaurant with my wife and my son Alex. I play tennis, bowling, chess, Yahtzee,

Scrabble, volleyball, cards, and take my dogs Beautiful and Winston for walks and play with them and feed them and give them water. I live in Gardner Kansas in a big two story Town Home with vaulted ceilings. I am retired from The Kansas City Area Transportation Authority.

Timeline

Fueler/Oiler/Lead man

Kansas City Area Transportation Authority
04.1987 - 10.2024

High School Diploma -

Rockhurst High School(4years)

Some College (No Degree) - Honors Spanish( 1 Year)

Rockhurst University

Some College (No Degree) - Architectural Engineering(1 1/2 years)

University of Kansas

Some College (No Degree) - Arts And Science.(1 year)

University of Missouri, Kansas City

Some College (No Degree) - Liberal Arts And Sciences(1 Year)

Penn Valley Comunity College
Robert Herrera