Robert Herring III
Middleburg
Summary
Highly motivated and detail-oriented professional with extensive experience in customer service, information systems, and troubleshooting technical issues. Adept at analyzing and resolving complex problems, with a proven ability to manage and prioritize multiple tasks in fast-paced environments. Skilled in providing excellent service to clients, coworkers, and vendors while ensuring seamless operational efficiency. Demonstrated expertise in working with internal systems to resolve issues and streamline processes, while also excelling in leadership and team collaboration. Committed to continuous improvement and delivering outstanding results in all professional endeavors.
Overview
8
8
years of professional experience
Work History
ACS Collections
Internal Revenue Service
04.2024 - Current
- Professionally trained to review and analyze personal and business taxes, to determine why a balance is owed.
- Responsible for setting up payment arrangements and providing resolutions to assist taxpayers in getting unresolved balances paid.
- Professionally trained to provide information on how to file taxes, and what information and forms are needed.
- Assisted manager with helping fellow colleagues with cases and accounts while working as team lead, when needed.
- Resolve technical issues with internal IRS systems related to tax processing and account management, ensuring accurate tracking and processing of taxpayer accounts.
Relationship Specialist (Universal)
Vystar Credit Union
01.2021 - 04.2024
- Professionally trained to handle all banking needs in person inside a branch, and professionally trained in the contact center as well.
- Responsibilities for in branch includes properly handling all cash and non-cash transactions, greeting members in a positive and respectful manner, handling any fraudulent activity or potentially fraudulent activity they may occur in one’s account.
- Contact center responsibilities include properly identifying and greeting members on the phone, handling any problems in a helpful and timely manner to ensure wait times are not too high, consistently taking calls to ensure call volume is managed in a proficient and timely manner.
- Responsibilities include, helping members apply for auto loans, personal loans, auto refinances, debt consolidations, and mortgage loans.
- Educating members on the different options and opportunities they have to best improve their financial situation.
- Analyzing each member’s financial situations to recommend the best product or service based on each person’s individual financial needs.
- Worked with credit union's internal systems to resolve issues with online banking, loan processing, and account management.
Warehouse Supervisor
UPS
01.2019 - 01.2021
- Train and supervise daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely
- Responsibilities included loading and unloading freight-liner trucks timely within established goals
- Assisting truck drivers on routes and helping deliver packages
- Supervising employees and maintaining belt lines at warehouse
Customer Service Team Member
Whole Foods Market
01.2017 - 01.2021
- Provided support as a member of the Front-End team to include providing all guest service functions according to procedure and holding a lasting impression
- Assists team leaders in controlling customer flow; ensures waiting time is within established regional limits
- Follows proper procedures for customer check out, tenders, tares, sales of alcoholic beverages, and use of PLUs and UPCs
- Packages, stocking, and prices all merchandise
- Maintain back stock in good order
- Supports global, regional, and store programs
Education
Bachelor’s Degree - Business & Hospitality
Florida Atlantic University
01.2020
Associate of Arts -
Florida State College
Jacksonville, FL01.2017
High School Diploma -
Trinity Christian Academy
Jacksonville, FL05-2014
Skills
- Customer service skills
- Strong work ethic
- Ability to work in a fast-paced environment
- Ability to follow directions and procedures
- Effective time management
- Attention to detail
- Responsible
- Dependable
- Flexible
- Excellent communication skills
- Ability to work well with others
- Collaboration
- Teamwork
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Timeline
ACS Collections
Internal Revenue Service
04.2024 - Current
Relationship Specialist (Universal)
Vystar Credit Union
01.2021 - 04.2024
Warehouse Supervisor
UPS
01.2019 - 01.2021
Customer Service Team Member
Whole Foods Market
01.2017 - 01.2021
Associate of Arts -
Florida State College
Bachelor’s Degree - Business & Hospitality
Florida Atlantic University
High School Diploma -
Trinity Christian Academy
Similar Profiles
Debbie BalsitisDebbie Balsitis
Case Advocate at Internal Revenue Service-Taxpayer Advocate ServiceCase Advocate at Internal Revenue Service-Taxpayer Advocate Service
Towanda GlennTowanda Glenn
Contact Representative at Internal Revenue ServiceContact Representative at Internal Revenue Service
Meredith RenfroMeredith Renfro
Correspondence Examination Technician at Internal Revenue ServiceCorrespondence Examination Technician at Internal Revenue Service
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
Lindsay HuppLindsay Hupp
Principals Secretary at Clay County District SchoolsPrincipals Secretary at Clay County District Schools