Robert Hershey
Richardson,Texas
Summary
Proven leader and efficient mover of merchandise, I significantly enhanced customer satisfaction and store efficiency at Whole Foods by implementing strategic overnight restocking and staff development programs. Skilled in pallet jack operation and fostering teamwork, my approach led to notable improvements in productivity and a positive work environment, achieving goals with precision and reliability. Skilled Overnight Stocker experienced in intense environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly.
Overview
9
9
years of professional experience
Work History
Overnight Stocker
The Home Depot
08.2020 - 08.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Overnight Supervisor
Whole Foods
03.2017 - 09.2020
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Supervised personnel working overnight in [Type] area to support safe operation and maximize productivity efficiencies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
- Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
- Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
- Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
- Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
- Collaborated with management team to develop strategies for continuous improvement in store operations.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Reduced instances of employee tardiness or absenteeism by implementing an effective accountability system for shift attendance.
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
Shift Supervisor
Aldi Foods
08.2015 - 03.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Supervised ongoing daily production phases.
Education
High School Diploma -
Farmersville High School
Farmersville, TX05.2004
Skills
- Stocking shelves
- Stock Rotation
- Pallet Jack Operation
- Product restocking
- Heavy Lifting
- Stock replenishment
- Label Reading
- Handheld Scanner Use
- Stockroom Maintenance
- Order Picking
- Shelf Organization
- Efficient Movement
- Safety awareness
- Moving merchandise
- Unloading trucks
- Cleaning
- Loading and unloading
- Workplace Cleanliness
- Inventory Counts
- Warehouse Safety
- Shipping and receiving
- Product Assembly
- Quick Learner
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Critical Thinking
- Dependable and reliable
- Time Management
- Decision-Making
- Goal Setting and Prioritization
- Motivated Team Player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Overnight Stocker
The Home Depot
08.2020 - 08.2024
Overnight Supervisor
Whole Foods
03.2017 - 09.2020
Shift Supervisor
Aldi Foods
08.2015 - 03.2017
High School Diploma -
Farmersville High School
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