Robert Hetrick
Mesa,USA
Summary
National Account Manager with extensive experience in P&L management, commercial development, and sales leadership. Proven track record of driving revenue growth and enhancing operational performance in both large organizations and small-to-midsize enterprises. Recognized for delivering impactful results quickly and effectively. Strong ability to optimize financial returns through strategic initiatives and collaborative efforts.
Overview
25
25
years of professional experience
Work History
Care Center Specialist II -ECC/SFPP Billing Dept
State Farm
Tempe, USA
05.2024 - 10.2024
- Managed billing accounts for SFPP and State Farm Payment Plan, ensuring accuracy in policyholder transactions.
- Balanced credit and payments to maintain clean billing for clients and facilitate account transfers.
- Conducted thorough policy reviews to verify compliance with industry regulations.
- Addressed customer inquiries promptly, delivering precise information regarding policies.
- Resolved customer issues efficiently by providing accurate and relevant responses.
Manage parts inventory
Empire Machinery
Mesa, USA
09.2023 - 04.2024
- Manage parts inventory & control parts supply by EIS entry for client orders.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Developed operational strategies to streamline processes and reduce waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
National Account Manager
Integrated Access Corporation
Wayne, USA
06.2016 - 01.2023
- Managed active sales pipeline to create opportunities and boost customer demand for client products.
- Oversaw national accounts, strengthening client relationships and driving strategic initiatives.
- Collaborated with cross-functional teams to enhance solutions and address client needs.
- Conducted regular account performance reviews to ensure alignment with client expectations.
- Analyzed and modeled sales data to identify trends and refine strategies accordingly.
Central Account Executive
BAX Global Inc.
Phoenix, USA
05.2004 - 03.2011
- Generated annual revenues ranging from $5K to $2MM through strategic account management.
- Coordinated logistics and transportation solutions for various shipments.
- Prepared proposals and presentations to showcase service offerings effectively.
- Achieved recognition as President’s Club Award Winner in 2005 and 2006.
- Developed training programs for new hires, earning multiple Bax awards for training excellence.
- Mentored executives on Salesforce.com for effective tracking of key performance metrics.
- Consistently met or surpassed all sales quotas during tenure at company.
- Serviced business-to-business freight accounts, enhancing client relationships and identifying growth opportunities.
- Leveraged multi-modal logistics solutions to optimize supply chain operations for diverse clients.
- Collaborated within a global network of nearly 500 offices across 133 countries.
Owner/Operator
No Missed Spots Mobile Auto Detailing
Mesa, USA
10.2002 - 05.2004
- Awarded commercial contracts with University of Phoenix and Sunrise Preschools in 2003.
- Established compliance with Better Business Bureau standards to enhance business reputation.
- Managed daily operations of mobile auto detailing service to ensure efficiency.
- Trained and supervised detailers to implement best practices and techniques.
- Scheduled client appointments and coordinated service routes to maximize productivity.
- Maintained inventory of cleaning supplies and equipment for seamless operations.
- Implemented quality control measures to consistently uphold service excellence.
Inside Sales Representative
DHL Worldwide Express
Tempe, USA
10.1999 - 10.2002
- Increased territory sales by 125% in 2001, establishing a strong market presence.
- Managed customer accounts to enhance satisfaction and ensure retention.
- Utilized CRM software to effectively track sales leads and customer interactions.
- Coordinated with shipping departments to guarantee timely order fulfillment.
- Provided comprehensive product information, pricing, and availability to clients.
- Followed up promptly on pending orders and inquiries for improved service.
- Promoted to Sales Lead Trainer within nine months for exceptional performance.
- Achieved six Drive to Deliver Excellence Awards for outstanding contributions.
Education
Associates Arts Degree - Physical Therapy Training
Pima Medical Institute
Tempe, AZ01.1991
Skills
- Client retention strategies
- Market positioning
- Team development
- Motivational leadership
- Work ethic
- Solution selling
- Sales and recruitment
- Inventory management
- Client relationship management
- Sales pipeline oversight
- Account reviews
- Process optimization
- Call management
- Conflict resolution
- Sales expertise
- Customer service enhancement
- Payment processing
- Customer communication skills
- CRM proficiency
- Typing speed 57 WPM
Accomplishments
- 2005, President’s Club Recipient
- 2006, President’s Club Recipient
Professional Development Courses
- Account Management – Selling System
- Effective Negotiating – Chester Karrass
- Encore Consulting Group – (Team Building/Leadership Development/Cold Calling/Negotiating/Selling at Trade Shows/Time Management)
- Gitomer Sales Assessment
Timeline
Care Center Specialist II -ECC/SFPP Billing Dept
State Farm
05.2024 - 10.2024
Manage parts inventory
Empire Machinery
09.2023 - 04.2024
National Account Manager
Integrated Access Corporation
06.2016 - 01.2023
Central Account Executive
BAX Global Inc.
05.2004 - 03.2011
Owner/Operator
No Missed Spots Mobile Auto Detailing
10.2002 - 05.2004
Inside Sales Representative
DHL Worldwide Express
10.1999 - 10.2002
Associates Arts Degree - Physical Therapy Training
Pima Medical Institute