Robert Hevener
Summary
A dynamic Operations Manager with a proven track record at Quality Degree Inc. (HVAC), I excel in streamlining operations and elevating team performance. Expert in operations management and team leadership, I've successfully enhanced accountability and performance metrics, significantly improving efficiency and customer service standards. My approach combines strategic planning with a strong work ethic, driving business success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Quality Degree
09.2013 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Manager
Blackhorse Tavern
07.2007 - 09.2013
- Managed and motivated employees to be productive and engaged in work at all four Locations.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Spring Ford
Royersford, PA05-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Inventory control
- Superb time management skills
- Work flow planning
- Unsurpassed work ethic
Certification
Universal EPA
Timeline
Operations Manager
Quality Degree
09.2013 - 05.2024
Manager
Blackhorse Tavern
07.2007 - 09.2013
High School Diploma -
Spring Ford
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