Robert Hewitt Rosier
Rochester,NY
Summary
Dynamic General Manager with a proven track record at Applegreen USA, excelling in operations management and staff scheduling. Adept at enhancing customer satisfaction and optimizing inventory control, I consistently meet performance metrics while fostering a motivated team environment. Strong communication skills and technical troubleshooting expertise drive my success in achieving organizational goals.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
General Manager
Applegreen USA
Rochester, New York
12.2024 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff scheduling to optimize workforce efficiency and service quality.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Led initiatives to enhance customer satisfaction through service improvements and feedback collection.
Team Lead, Technical Care, Customer Care
T-Mobile
Rochester, USA
01.2024 - 12.2024
- Delivered call center support for T-Mobile customers, ensuring prompt issue resolution.
- Enhanced customer loyalty through proactive account management and effective communication.
- Resolved various inquiries and technical issues efficiently and within established timelines.
- Consistently met performance metrics and goals to drive team success.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Motivated staff through positive reinforcement techniques.
Restaurant Manager
Burger King
Rochester, USA
10.2015 - 11.2023
- Managed a team of 32 crew members, generating average daily revenue of $5,000.
- Communicated shift goals effectively to meet operational and organizational objectives.
- Delivered excellent customer service by modeling best practices.
- Utilized selling and up-selling techniques to enhance restaurant sales and guest satisfaction.
- Managed staff schedules and performance to ensure efficient service delivery.
- Implemented training programs for new employees to enhance service quality.
- Enforced health and safety standards to maintain a clean restaurant environment.
- Monitored financial transactions to uphold cash handling procedures accurately.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Electronic Sales Associate
Wal-Mart
Robertsdale, USA
03.2015 - 12.2015
- Greeted customers, utilizing product knowledge to deliver accurate information on products and competitors.
- Provided detailed insights on product features and benefits to enhance customer understanding.
- Ascertained current pricing and communicated discounts and promotions effectively.
- Executed upselling strategies to drive revenue growth.
- Guided customers through purchase processes, ensuring seamless payment transactions.
Housekeeping Supervisor
The Beach Club
Gulf Shores, USA
08.2014 - 02.2015
- Managed a team of 12 employees, achieving a cleanliness rate of 100%.
- Trained and developed housekeeping staff while coordinating work assignments.
- Assigned cleaning tasks to team leaders and conducted inspections of completed work.
- Assisted with inventory control, supply management, and key distribution.
- Collaborated with other departments to meet the needs of guests during their stay.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Customer Service and Sales Specialist
Xerox
Rochester, USA
03.2013 - 07.2014
- Delivered excellent customer service and averaged $150 a week in sales.
Customer Service and Sales Specialist
Sutherland Global Services
Rochester, USA
11.2010 - 03.2013
- Delivered excellent customer service and averaged $300 a week in sales.
Education
High school Diploma -
Hope Hall
Rochester, NY06.2010
Skills
- Operations management
- Inventory control
- Staff scheduling
- Performance metrics
- Problem solving
- PC competent
- Communication skills
- Consistently meet goals
- Labor cost controls
- Troubleshooting expertise
- Microsoft Excel
- Data entry
- Technical troubleshooting
- Inventory management
- Data organization
- Data transcription
- Data processing
- Report analysis
Certification
Cybersecurity Certificate
Timeline
General Manager
Applegreen USA
12.2024 - Current
Team Lead, Technical Care, Customer Care
T-Mobile
01.2024 - 12.2024
Restaurant Manager
Burger King
10.2015 - 11.2023
Electronic Sales Associate
Wal-Mart
03.2015 - 12.2015
Housekeeping Supervisor
The Beach Club
08.2014 - 02.2015
Customer Service and Sales Specialist
Xerox
03.2013 - 07.2014
Customer Service and Sales Specialist
Sutherland Global Services
11.2010 - 03.2013
High school Diploma -
Hope Hall