Robert H Hicks
Huber heights,Oh
Summary
Dedicated Small Business Advisor with expertise in security assessment and technology upgrades. Proven ability to enhance customer understanding and deliver exceptional service.
Overview
1
1
Language
10
10
years of professional experience
Work History
Small Business Advisor
ADT Security
Dayton, Ohio
05.2026 - Current
- Developed comprehensive security assessments for small businesses to enhance safety.
- Assisted clients in identifying security needs and recommending appropriate solutions.
- Educated clients on product features and benefits to improve customer understanding.
Small Business Advisor
Charter Spectrum
Dayton , OH
01.2017 - 01.2024
- Collaborated with small business stakeholders to ascertain key details about goals and products and services offered.
- Analyzed clients' current operations and identified areas where improvements could be made in order to reduce costs or increase revenues.
- Evaluated clients' technology setup and recommended upgrades to optimize performance and user experience.
- Educated clients on product features and benefits, enhancing customer understanding and engagement.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Determined customer requirements quickly to enhance service delivery.
- Participated in training sessions to enhance product knowledge and sales techniques.
Education
High School Diploma -
Miami University
Oxford, OH06-1986
Skills
- Security assessment
- Operational improvements
- Product training
- Client needs identification
- Client relationship management
- Exceptional customer service
Languages
Spanish
Limited
Timeline
Small Business Advisor
ADT Security
05.2026 - Current
Small Business Advisor
Charter Spectrum
01.2017 - 01.2024
High School Diploma -
Miami University