Summary
Overview
Work History
Education
Skills
Timeline
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Robert Higgins

Summerville

Summary

Dynamic professional with a proven track record and the ability to grow within any company or organization. Excelling in digital marketing and customer service. Spearheaded strategic initiatives that boosted visitor satisfaction and optimized staff performance. Adept at project management and fostering teamwork, I leverage strong communication skills to drive results and enhance operational efficiency.

Overview

14
14
years of professional experience

Work History

Pavilion Park Manager

Stone Hospitality
05.2020 - 07.2025
  • Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
  • Optimized staff performance through regular training sessions focused on customer service excellence.
  • Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
  • Led multi-disciplinary teams in executing projects aimed at improving park facilities and infrastructure.
  • Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
  • Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
  • Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
  • Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
  • Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
  • Championed diversity initiatives both within staffing practices as well as providing inclusive programming options catered toward varied demographics.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Coordinated with other entertainment venues to create joint promotional events.

Digital Marketing Officer

B&B University College
01.2018 - 01.2020
  • Optimized landing pages for improved conversion rates, resulting in higher sales numbers.
  • Analyzed web analytics data to identify trends and adjust strategies for optimal performance.
  • Implemented A/B testing for email campaigns, improving open rates and clickthroughs.
  • Improved user experience on company website through website redesign project, increasing time spent on site by visitors.
  • Enhanced brand awareness by strategizing and executing social media campaigns across multiple platforms.
  • Increased website traffic by implementing targeted SEO strategies and creating engaging content.
  • Implemented a robust analytics tracking system, enabling data-driven decision-making and continuous improvement in digital marketing efforts.
  • Coordinated online promotional events such as webinars, resulting in increased audience engagement and lead generation potential.
  • Managed the creation and distribution of an email newsletter that drove consistent traffic back to the company blog.
  • Conducted market research to identify new opportunities for growth within the digital landscape.
  • Planned and executed web, SEO, database marketing and social media advertising campaigns.
  • Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
  • Created email blast campaigns to target key customers.
  • Created content strategies for digital media.

AT&T Technical Support Manager

IBEX Global
01.2014 - 12.2017
  • Tracked KPIs and created continuous improvement plans.
  • Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
  • Collaborated with cross-functional teams to identify and resolve systemic product issues.
  • Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
  • Mentored junior support staff, fostering a culture of collaboration and learning within the team.
  • Analyzed and developed service goals for in-bound call center.
  • Improved customer relationships through proactive communication and follow-ups on resolved issues.
  • Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department.
  • Developed and implemented training initiatives for new hires.
  • Developed comprehensive training programs to continuously upskill the technical support team.
  • Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates.
  • Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
  • Contributed to company growth by identifying upsell opportunities during client interactions and coordinating closely with sales teams.

Amazon Audible Technical Support

Xerox
05.2011 - 12.2013
  • Provide technical support for customer having issues with devices or application.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Arts - Media And Communications

University of Technology
Kingston, Jamaica
08-2016

No Degree - Film And Video Production

Media Technology Institute
Kingston, Jamaica
07-2011

Information Technology

Vauxhall High School
Kingston, Jamaica
06-2010

Skills

  • Heavy equipment operation
  • Website Development
  • Digital Marketing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Self motivation
  • Coaching and mentoring
  • Staff training
  • Staff supervision
  • Project management

Timeline

Pavilion Park Manager

Stone Hospitality
05.2020 - 07.2025

Digital Marketing Officer

B&B University College
01.2018 - 01.2020

AT&T Technical Support Manager

IBEX Global
01.2014 - 12.2017

Amazon Audible Technical Support

Xerox
05.2011 - 12.2013

Bachelor of Arts - Media And Communications

University of Technology

No Degree - Film And Video Production

Media Technology Institute

Information Technology

Vauxhall High School

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Robert Higgins