Robert HIll
Loganville,GA
Summary
Accomplished Service Manager and Mechanic with a proven track record at Tire Discounters, enhancing customer satisfaction and team performance through expert problem-solving and critical thinking. Skilled in multitasking and workflow management, I increased revenue by upselling services, significantly improving service efficiency and reliability.
Overview
6
6
years of professional experience
Work History
Service Manager
Tire Discounters
04.2023 - 10.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Mechanic
Almost Auto Service
11.2020 - 03.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
Mechanic
University Automotive
04.2019 - 11.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Education
Associate of Science - Cyber Security
University of Phoenix
Tempe, AZ01-2026
GED -
Druid Hills Highschool
Atlanta, GA05-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Goal oriented
- Workflow management
Timeline
Service Manager
Tire Discounters
04.2023 - 10.2024
Mechanic
Almost Auto Service
11.2020 - 03.2023
Mechanic
University Automotive
04.2019 - 11.2020
Associate of Science - Cyber Security
University of Phoenix
GED -
Druid Hills Highschool
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