Robert Hill
Orlando
Summary
Self- motivated, reliable, responsible, and hard working individual. Dedicated to contributing to company success with culture and communication. Achieving all tasks in timely and convincing manner.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch Daytime Cafe
02.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and by weekly par assessments.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Held quarterly Back of House Team meetings to roll out and demo seasonal menu items.
Assistant General Manager
Tijuana Flats
06.2017 - 02.2024
- Handled cash and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering quantities of food and supply built within monthly budgets.
- Analyzed customer feedback data to identify areas of improvement and develop solutions with SMG platforms.
- Managed budget implementations, employee reviews, and Training Tracking material.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members for new store openings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths with hot schedules program.
- Implemented business strategies, increasing revenue and effectively targeting Local communities around locations and markets within region.
- Giving the responsibilities to open several brand new locations. Implemented procedures and brand core values amongst 40+ employees.
General Manager
Moes Southwestern Grill
02.2010 - 06.2017
- Followed policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic, employee strengths, and Labor goals
- Assisted in recruiting, hiring and training of team members.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Prep Cook
Moes Southwestern Grill
08.2009 - 02.2010
- Organized Walk in cooler and managed produce orders
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2010
Skills
- Work ethic and drive
- Database Maintenance
- Budgeting and Cost Control
- Multitasking and Awareness
- Performance Monitoring and Evaluation
- Food Safety and Sanitation
- Profit and Loss Control
- Strong communication
- Time management
Certification
Food safety Manager certification
Timeline
Operations Manager
First Watch Daytime Cafe
02.2024 - Current
Assistant General Manager
Tijuana Flats
06.2017 - 02.2024
General Manager
Moes Southwestern Grill
02.2010 - 06.2017
Prep Cook
Moes Southwestern Grill
08.2009 - 02.2010
High School Diploma -
Osceola High School
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