Robert Hill
National Account Manager / Customer Service
Lakeville,Minnesota
Summary
Experienced Sales and Customer Service Professional National Account Manager and Customer Service Manager Detail-oriented professional both as National Account Manager and Customer Service Manager Managing multiple tasks handling customers concerns and inquires Confident individual who accepts challenges with enthusiasm and learns quickly to contribute to team goals. Strong individual and organizational focus on customer service, support, and satisfaction. Strong communication and office management skills. Recognized as a creative and effective problem solver, facilitator, and delivering company goals.
Overview
41
41
years of professional experience
1
1
Certification
1
1
Language
Work History
National Account Manager
HD SUPPLY FACILITIES MAINTENCE
Minneapolis, Minnesota
02.2004 - 02.2018
- Responsible for maintaining and growing large account portfolio
- Work closely with National Account customers to develop programs
- Negotiate National sales contracts and rebate programs
- Proven ability to meet and exceed sales goals increased sales by 25%
- Twice named National Account manager of the year
- Meet with sales teams to communicate account plans, pricing offer assistance
Area Manager
HD SUPPLY FACILITIES MAINTENCE
Minneapolis, Minnesota
01.2003 - 02.2004
- Responsible for10 sales associates in the Twin Cities
- Develop and train sales associates on how to meet sales goals
- Train sales team in how to deal with company and customer expectation’s
- Train sales associate on using MS Office and other software applications
- My team consistently met and exceeded their sales goals
- My team won The President’s Award for top performance in all 4 quarters
Regional Account Manager
THE GILLETTE COMPANY
Minneapolis, Minnesota
06.2000 - 12.2002
- Responsible for maintaining and developing profitable business
- Work closely with Regional Account customers to develop cost effective programs
- Negotiate National sales contracts and rebate programs
- Proven ability to meet and exceed sales goal
Key Account Manager
THE GILLETTE COMPANY
Grand Rapids, Michigan
09.1976 - 06.2000
- Responsible for maintaining and developing profitable business
- Work closely with Key Account customers to increase category sales
- Utilize the merchandise teams to ensure we are positioned correctly on planograms
- Proven ability to meet and exceed overall sales and category goals
- Review sales plans with Key Accounts to ensure we are on target or adjust accordingly
Education
Associate of Applied Business - Business Administration And Management
Aquinas College
05.2001 -
Bachelor of Science - Biology/ Chemistry Pre-Med
North Carolina State University
Raleigh, NC 05.2001 -
Skills
MS Office Professional
Salesforce
SAP
Pricing strategy Developed Annual Sales Plans
Data-driven decision making
Pricing strategy
Solution selling
Account management
Strategic planning skills
Sales negotiations
Strategic planning abilities
Team motivation
Client relationship management
Sales reporting
Self motivation
Sales strategy development
Additional Information
United States Marine Corps veteran. Further Information Available on Request.
Certification
MS Office Trainer
National Account President Award (2)
This award is based on the following criteria. Exceed sales portfolio growth and category goals
Timeline
National Account Manager
HD SUPPLY FACILITIES MAINTENCE
02.2004 - 02.2018
Area Manager
HD SUPPLY FACILITIES MAINTENCE
01.2003 - 02.2004
Associate of Applied Business - Business Administration And Management
Aquinas College
05.2001 -
Bachelor of Science - Biology/ Chemistry Pre-Med
North Carolina State University
05.2001 -
Regional Account Manager
THE GILLETTE COMPANY
06.2000 - 12.2002
MS Office Trainer
01-1998
Key Account Manager
THE GILLETTE COMPANY
09.1976 - 06.2000