Robert Hillmer
Albert Lea,MN
Summary
Proven leader
Have Experiance in the automotive Truck service industry, adept at schedule coordination and sales transactions, with a track record of enhancing customer satisfaction and loyalty at Allstate Peterbilt. Leveraged automotive expertise and exceptional service upsells to significantly improve operational efficiency and revenue. Skilled in fostering team collaboration and resolving customer issues with professionalism.
Developed strong communication and organizational skills in high-paced service environment. Excelled at managing customer relationships and coordinating service activities to ensure satisfaction and efficiency. Seeking to transition into new field, leveraging these transferable skills to contribute to new role.
Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.
Overview
17
17
years of professional experience
Work History
Service Writer Back Counter Partman
Allstate Peterbilt
05.2021 - 01.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
Back Counter Partsman
Rihm Kenworth
10.2020 - 05.2021
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Service Advisor Assistant Back Counter Parts
American Fleet Supply
08.2016 - 10.2020
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
Technician
Westman Freightliner
06.2014 - 05.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Shop Manager
Allstate Peterbilt Mankato
06.2012 - 06.2014
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
Service Manager
Rihm Kenworth AlbertLea Mn
01.2008 - 06.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
Dakota County Technical College
Rosemount, MN08-1989
High School Diploma -
Fairmont High School
Fairmont Mn06-1979
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Automotive industry experience
- Service upsells
- Work order processing
- Computer skills
- Product knowledge
Timeline
Service Writer Back Counter Partman
Allstate Peterbilt
05.2021 - 01.2025
Back Counter Partsman
Rihm Kenworth
10.2020 - 05.2021
Service Advisor Assistant Back Counter Parts
American Fleet Supply
08.2016 - 10.2020
Technician
Westman Freightliner
06.2014 - 05.2016
Shop Manager
Allstate Peterbilt Mankato
06.2012 - 06.2014
Service Manager
Rihm Kenworth AlbertLea Mn
01.2008 - 06.2012
High School Diploma -
Dakota County Technical College
High School Diploma -
Fairmont High School
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