Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robert Hinton

Pittsburgh,PA

Summary

Compassionate Support Worker knowledgeable about diverse job proficiencies and necessary coping skills for social situations. Adept at working with individuals and ready to offer many years of experience to new role.

Overview

7
7
years of professional experience

Work History

Medical Screener/Phlebotomist/Warehouse Operator

Biolife Plasma Services
Pittsburgh, PA
02.2023 - 09.2024
  • Performed medical screening on patients to ensure they meet the requirements of the clinic.
  • Assisted in collecting patient data, including vital signs and personal information.
  • Checked for accuracy of patient information prior to administering tests or treatments.
  • Performed finger sticks and used equipment to test blood for iron and protein levels.
  • Restocked supplies and cleaned equipment between patients.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Calibrated equipment according to manufacturer specifications.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Medical Screener

CSL Plasma Services
Pittsburgh, PA
04.2020 - 10.2022
  • Performed medical screening on patients to ensure they meet the requirements of the clinic.
  • Assisted in collecting patient data, including vital signs and personal information.
  • Checked for accuracy of patient information prior to administering tests or treatments.
  • Provided education and counseling to patients regarding their health care needs and concerns.
  • Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
  • Followed safety protocols at all times while performing medical screenings.
  • Maintained a clean and organized work environment by disposing of used supplies properly.
  • Provided support services such as scheduling appointments, filing paperwork.
  • Performed finger sticks and used equipment to test blood for iron and protein levels.
  • Greeted, guided and offered assistance to patients and visitors.

Assistant Manager, Warehouse Logistics

Roses
West Mifflin, PA
07.2019 - 04.2020
  • Supervised, trained and evaluated warehouse personnel to ensure compliance with safety regulations.
  • Developed strategies for improving processes and operations within the warehouse.
  • Identified and resolved issues related to inventory discrepancies.
  • Coordinated with other departments to ensure efficient delivery of goods.
  • Organized and maintained accurate inventory records of all products stored in the warehouse.
  • Managed returns from customers, ensuring proper handling and storage of returned items.
  • Provided guidance and support to staff members as needed.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Generated warehouse shipping documents, packing lists and invoices.

Overnight Associate

GetGo
Pittsburgh, PA
06.2018 - 07.2019
  • Greeted customers upon entrance to store and provided assistance with locating items.
  • Assisted in stocking shelves with merchandise from backroom inventory.
  • Fulfilled online orders for pick up or delivery services.
  • Provided exceptional customer service to ensure satisfaction at all times.
  • Worked closely with team members to ensure efficient workflow throughout shift.
  • Received deliveries from suppliers and verified contents against invoices.
  • Provided guidance and training to new employees when needed.
  • Processed customer payments using cash registers and credit card machines.
  • Checked delivered merchandise and order information to verify shipment accuracy.

Customer Service Representative

Alorica
Pittsburgh, PA
09.2017 - 06.2018
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Supported sales team members to drive growth and development.

Education

High School Diploma -

Steel Valley Senior High School
Munhall, PA
06-2005

Some College (No Degree) - Communications

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Maintaining safety
  • Processing payments
  • Data Entry
  • Specimen Collection
  • Quality assurance standards
  • Screening donors
  • Vital signs monitoring
  • Performing finger sticks
  • Medical Equipment Operation
  • Staging samples for shipment

References

References available upon request.

Timeline

Medical Screener/Phlebotomist/Warehouse Operator

Biolife Plasma Services
02.2023 - 09.2024

Medical Screener

CSL Plasma Services
04.2020 - 10.2022

Assistant Manager, Warehouse Logistics

Roses
07.2019 - 04.2020

Overnight Associate

GetGo
06.2018 - 07.2019

Customer Service Representative

Alorica
09.2017 - 06.2018

High School Diploma -

Steel Valley Senior High School

Some College (No Degree) - Communications

Community College of Allegheny County

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Robert Hinton