Robert L. Hitch III
Omaha,NE
Summary
Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced with electronic repair, data integrity, and technical support. Utilizes advanced troubleshooting skills to resolve issues quickly and efficiently. Acquired Google IT Professional Certificate through Coursera in 2022 and Cybersecurity Analyst IBM certificate in 2023. 5+ years experience working in various electronics repair / IT support roles. Currently employed by Akkodis on a contract for Google.
Overview
9
9
years of professional experience
Work History
Data Technician
Akkodis
01.2025 - Current
- Repair and maintain server racks in a large-scale data center facility
- Sort and prepare used media for destruction or shipment
- Destroy media when deemed necessary
- Maintain security protocols
- Ensure other technicians have the tools and resources necessary to move and store media
Repair Technician
Verizon
10.2025 - 12.2025
- Diagnosed and repaired various electronic and mechanical systems to ensure optimal functionality.
- Collaborated with team members to streamline repair processes, enhancing efficiency.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Managed inventory of spare parts, ensuring availability for timely repairs.
- Push sales and services to customers.
Level 2 Technician
UbreakiFix
08.2024 - 10.2025
- Diagnosed and resolved technical issues for mobile devices and computers.
- Managed inventory levels and ordered parts to ensure timely repairs.
- Trained new technicians on repair processes and customer service protocols.
- Provided exceptional customer support, addressing inquiries and concerns professionally.
Dell Repair Technician
SMS InfoComm
10.2022 - 08.2024
- Diagnose and repair dozens of Dell devices daily, carefully documenting the entire procedure for each unit.
- Personally awarded Dell's Certificate for Outstanding Achievement for an excellent performance.
- Employee of the Month May 2023
Online Grocery Delivery
Walmart
09.2021 - 03.2022
Chef
Zio's Pizzeria
03.2021 - 08.2021
Chef
Freddy's Frozen Custard & Steakburgers
02.2020 - 03.2021
Cashier
McDonald's
09.2019 - 02.2020
Clerk / Stocker
Brown's Outdoor Company
02.2019 - 08.2019
Cashier
Casey's
02.2018 - 11.2018
General Laborer
Fitzgerald's Construction
03.2017 - 11.2017
Education
IT Support Professional Certification -
Google
Cybersecurity Analyst Certification - undefined
IBM
High School - undefined
Atlantic High School
Atlantic, IASkills
- Strong work ethic, self starter
- Excellent oral and written communication skills
- Good at working through complex problems & finding solutions
- Quick learner
- Extensive knowledge of computer hardware and software
- Ample experience troubleshooting and repairing electronics / computers
- Develops positive workplace relationships
- Customer service skills & experience
Timeline
Repair Technician
Verizon
10.2025 - 12.2025
Data Technician
Akkodis
01.2025 - Current
Level 2 Technician
UbreakiFix
08.2024 - 10.2025
Dell Repair Technician
SMS InfoComm
10.2022 - 08.2024
Online Grocery Delivery
Walmart
09.2021 - 03.2022
Chef
Zio's Pizzeria
03.2021 - 08.2021
Chef
Freddy's Frozen Custard & Steakburgers
02.2020 - 03.2021
Cashier
McDonald's
09.2019 - 02.2020
Clerk / Stocker
Brown's Outdoor Company
02.2019 - 08.2019
Cashier
Casey's
02.2018 - 11.2018
General Laborer
Fitzgerald's Construction
03.2017 - 11.2017
Cybersecurity Analyst Certification - undefined
IBM
High School - undefined
Atlantic High School
IT Support Professional Certification -
Google