Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Hodge

Clearwater,FL

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

11
11
years of professional experience

Work History

Lead Meat Cutter

Publix
Seminole, FL
11.2015 - Current
  • Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Used boning knife, skewers and twine to shape, lace and tie roasts.

Head Line Cook

HCA Florida Largo Hospital
Largo, FL
09.2014 - 11.2015
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Cook

BAY WAY COUNTRY STORE & BUTCHER SHOP
ST. PETERSBURG, FL.
06.2014 - 09.2014
  • Prepare and Maintain quality of salads, such as, Carrot & Raisin, Cashew Chicken w/ Snow peas, Broccoli & Bacon slaw, Etc
  • Prepare menu items such Traditional Lasagna, Mexican Lasagna, Pot pies, Cold Sesame noodles, Quiche Loraine, Crab cakes Etc
  • Cross training in Butchery department when time allows.

Cook

DON CESAR HOTEL
ST. PETERSBURG, FL.
04.2012 - 04.2014
  • Manage grill station preparing menu items such as steaks, chicken, and seafood
  • Prepare chutneys, guacamole, vinaigrettes, and balsamic reductions
  • Work other stations as needed, such as pantry, sauté, and brick wood oven preparing risotto, flatbreads, and pizzas
  • Concept and development of special menu offerings to include: ( grilled swordfish, crab stuffed filet, coconut curry pasta, and pan seared duck breast )
  • Proficient in creating and executing various sauces and compotes
  • Skilled in adjusting from hot to cold menu offerings as needed based on electricity available
  • Able to produce food/menu items for special events and banquets for average party size of 600

Senior Field Supervisor

EVERCLEAN COOLING AND HEATING
TAMPA, FL
09.2010 - 02.2011
  • Provided Private & Commercial Mold Remediation/Service & Maintain A/C systems to Ensure Professional Customer Safety & Satisfaction

Prep Cook/Dishwasher

DENNY’S
ST. PETERSBURG, FL.
05.2010 - 08.2010
  • Prepare ingredients for the line and for service that includes salads and
  • Portioning side dishes
  • Wash and sanitize kitchen equipment as well as plates and utensils

Customer Service Representative

A.G.R. INC
LARGO, FL
12.2009 - 04.2010
  • Handled customer concerns, questions, and provide solutions
  • Offered fixed rates on electricity and natural gas
  • Page 2

Education

Diploma - Culinary Arts

LE CORDON BLEU COLLEGE OF CULINARY ARTS
6.2012

GED -

Dixie Hollins Adult Education Center
Kenneth City, FL
03.2010

Skills

  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Call Documentation
  • Issue and Complaint Resolution
  • Customer Account Management
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented

Timeline

Lead Meat Cutter

Publix
11.2015 - Current

Head Line Cook

HCA Florida Largo Hospital
09.2014 - 11.2015

Cook

BAY WAY COUNTRY STORE & BUTCHER SHOP
06.2014 - 09.2014

Cook

DON CESAR HOTEL
04.2012 - 04.2014

Senior Field Supervisor

EVERCLEAN COOLING AND HEATING
09.2010 - 02.2011

Prep Cook/Dishwasher

DENNY’S
05.2010 - 08.2010

Customer Service Representative

A.G.R. INC
12.2009 - 04.2010

Diploma - Culinary Arts

LE CORDON BLEU COLLEGE OF CULINARY ARTS

GED -

Dixie Hollins Adult Education Center

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Robert Hodge