Cornerstone
Robert Holland
El Paso,TX
Summary
Pays attention to detail, works well with others. Very reliable and dependable. Willing to learn and grow.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
EL PASO ANIMAL URGENT CARE
02.2023 - Current
- Performed physical examinations and diagnostic tests, such as x-rays, blood work, urinalysis
- Provided emotional support to owners whose pets were ill or had passed away
- Administered vaccinations and performed routine laboratory tests
- Responded promptly to emergency calls.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Communicated with clients regarding their pet's health status or progress reports
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
CUSTOMER SERVICE REPRESENTATIVE
CAPGEMINI
08.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
CUSTOMER SERVICE REPRESENTATIVE
NORTHSIDE EMERGENCY PET CLINIC
01.2022 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customers visit.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
LEAD MED TECH/LEAD CAREGIVER
MORNING STAR SENIOR LIVING
02.2017 - 06.2022
- Reported any adverse events or errors associated with the use of drugs to appropriate personnel.
- Collaborated with pharmacy team members on special projects as assigned.
- Provided education to patients regarding their medications, dosages, and potential side effects.
- Managed the ordering process for pharmaceuticals from approved vendors in accordance with department policies and procedures.
- Assisted in the inventory management of controlled substances and other medications.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
QMAP CERTIFICATION CLASS -
DENVER
02.2016
CNA
New Directions
05-2015
Skills
- Answering Phones
- Scheduling Appointments
- Money Management
- Administer Vaccines
- Animal Restraint
- Helping with euthanasia process
- X-rays
- Medication Administration/Vital Signs
Accomplishments
- Customer Service
- Problem Solving
- Great Team Player
- Fast Learner
Software
Avimark
Timeline
CUSTOMER SERVICE REPRESENTATIVE
EL PASO ANIMAL URGENT CARE
02.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
CAPGEMINI
08.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
NORTHSIDE EMERGENCY PET CLINIC
01.2022 - 06.2022
LEAD MED TECH/LEAD CAREGIVER
MORNING STAR SENIOR LIVING
02.2017 - 06.2022
QMAP CERTIFICATION CLASS -
DENVER
CNA
New Directions