Robert Holland
San Elizario,TX
Summary
Dynamic Front Desk Receptionist with proven expertise at West Texas Cimarron Canyon Veterinary Clinic, excelling in customer service and appointment scheduling. Recognized for enhancing client satisfaction through effective communication and meticulous attention to detail. Skilled in cash handling and adept at managing multi-line phone systems, ensuring seamless operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
West Texas Cimarron Canyon Veterinary Clinic
11.2024 - Current
- Dynamic Front Desk Receptionist with proven expertise at West Texas Cimarron Canyon Veterinary Clinic, excelling in customer service and appointment scheduling
- Recognized for enhancing client satisfaction
- Skilled in cash handling and adept at managing multi-line phone systems
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
Front Desk Receptionist
El Paso Animal Urgent Care
01.2023 - 10.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
- Established and maintained good communications with personnel and clientele
Customer Service Representative
Capgemini
08.2022 - 01.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Maintained an updated knowledge base of current products, services, pricing, promotions
Front Desk Receptionist
Northside Emergency Pet Clinic
01.2022 - 06.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
Lead Med Tech/Caregiver
Morning Star Senior Living
02.2017 - 06.2022
- Communicated effectively with other healthcare professionals regarding test results and patient care plans
- Managed patient records accurately and efficiently according to HIPAA standards
- Processed and reported lab results to physicians promptly and accurately
- Accepted clinical phone calls to answer medical questions at request of patients and physicians
- Maintained a clean work environment by following safety protocols and procedures
- Prepared detailed reports to document test results for further physician review
- Received supply of ordered medications and apportioned, mixed or assembled drugs for administration to patient
- Checked, cleaned and stocked rooms with supplies and linens in preparation for daily work schedule
- Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes
- Provided direct patient care such as taking vital signs or drawing blood samples
Education
CNA - Certified Nurses Aid
New Directions
Denver, CO04.2014
High School Diploma -
Mountain Range High School
Westminster, CO05.2010
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Verbal and written communication
- Listening skills
- Time management
- Office organization
- Scheduling appointments
- Hospitality services
- Cash handling
Timeline
Front Desk Receptionist
West Texas Cimarron Canyon Veterinary Clinic
11.2024 - Current
Front Desk Receptionist
El Paso Animal Urgent Care
01.2023 - 10.2024
Customer Service Representative
Capgemini
08.2022 - 01.2023
Front Desk Receptionist
Northside Emergency Pet Clinic
01.2022 - 06.2022
Lead Med Tech/Caregiver
Morning Star Senior Living
02.2017 - 06.2022
CNA - Certified Nurses Aid
New Directions
High School Diploma -
Mountain Range High School
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