Robert Holm
Operations Manager
Ames,IA
Summary
Seasoned Operations Manager and talented leader with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
1
1
Certificate
5
5
years of post-secondary education
Work History
Transit Operations Manager
CyRide (City Of Ames)
Ames, IA
08.2007 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve.
- Evaluate daily operations to maximize performance of Transit Drivers and Transit Dispatchers.
- Assist with operational and marketing budgets.
- Analyze weekly, monthly, and quarterly operational statistics and trends to determine appropriate operational action.
- Ensure Transit Drivers meet and comply with all federal, state and local health and safety regulations.
- Arranges random, reasonable cause, and post accident drug and alcohol testing.
- Conducts annual performance reviews for Transit Drivers and Transit Dispatchers.
- Responsible for developing, analyzing and setting operational standards for fixed route and para-transit services.
- Coordinate investigation and resolution of all public complaints and driver accidents.
- Create workflow and weekly schedules for Transit Dispatchers.
General Manager/Team Sales
Sports Page
Ames, IA
06.2005 - 08.2007
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction.
- At-once and future merchandise buying for the retail & team accounts.
- Hired, terminated, evaluated, scheduled & trained all staff.
- Financial modeling & reporting.
- Coordinate special programs, set client visits, ordering & delivering.
- Managing all special events (golf outings, coach clinics, etc.)
Subsidiary Service Manager
Finish Line Floors
Des Moines, IA
08.2004 - 05.2005
- Manage operational activities for twelve subsidiaries across United States.
- Coordinated training of accounting and sales tracking software.
- Oversaw subsidiary ordering and inventory control.
- Worked directly with corporate vendors to ensure quality and pricing of products.
- Work with VP of Marketing to determine market needs and provide appropriate marketing materials to maximize overall success.
Education
Bachelor of Arts - Business Administration
William Penn University
Oskaloosa, IA 08.2001 - 05.2004
Business
North Iowa Area Community College
Mason City, IA 08.1990 - 05.1992
Skills
Work flow planning
Cross-functional communications
Business administration
Customer relations specialist
Sales background
Logistics Management
Employee relations and conflict resolution
Budgeting
Superb time management skills
Performance Evaluations
Operations management
Staff Management
Certification
Commercial Driver's License w/ airbrake and passenger endorsement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transit Operations Manager
CyRide (City Of Ames)
08.2007 - Current
General Manager/Team Sales
Sports Page
06.2005 - 08.2007
Subsidiary Service Manager
Finish Line Floors
08.2004 - 05.2005
Bachelor of Arts - Business Administration
William Penn University
08.2001 - 05.2004
Business
North Iowa Area Community College
08.1990 - 05.1992