- Team Sports
- I participate in low-impact exercises to strengthen core muscles
- Passionate about balancing physical health with mental and emotional wellness
Robert Holman
Menlo Park,CA
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at GNC. Excelled in optimizing predictive models as a Sports Analyst and enhanced store operations as an Assistant Store Manager. Skilled in teamwork and critical thinking, consistently driving improvements and fostering positive customer relations. Achieved significant customer satisfaction and sales growth through strategic initiatives.
Diligent Sales Associate with proven track record in managing store operations and providing comprehensive administrative support. Known for effective communication and multitasking skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
April R. Holman PhD. A Professional Psychology Co.
01.2018 - 10.2024
Sports Analyst
Self Employed
01.2016 - 10.2024
- Optimized predictive models through regular review, evaluation, and adjustment of key parameters based on emerging trends or changing conditions.
- Used Trend Analysis to build a model for Projecting Individual Player Projections in Daily Fantasy Sports.
- Studied available projection system's to optimize my own model.
- Used predictive analytics to aid in Skill-Based Fantasy Sports Games.
Assistant Store Manager
GNC
06.2014 - 01.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
No Degree - History
University of California, Berkeley
Berkeley, CASkills
- Customer service
- Time management
- Training and coaching
- Store organization
- Upselling and cross selling
- Customer relations
- Critical thinking
- Teamwork and collaboration
- Store opening and closing
- Scheduling
- Customer service and engagement
- Sales expertise
Accomplishments
- Awarded “Assistant Store Manager of the Month” in [2015].
- Increased Sales in the Store to nearly 1M The year I was Assistant Store Manager. After the Manager and I left the store voluntarily, revenue dropped 20% the next year.
Interests
Timeline
Administrative Assistant
April R. Holman PhD. A Professional Psychology Co.
01.2018 - 10.2024
Sports Analyst
Self Employed
01.2016 - 10.2024
Assistant Store Manager
GNC
06.2014 - 01.2016
No Degree - History
University of California, Berkeley
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