Robert Hopkins
Castro Valley,CA
Summary
- Strong dedication to helping customers resolve issues and cultivating a positive image of the company
- Excel in both team environments and alone.
- Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers
Overview
12
12
years of professional experience
Work History
Asset Protection Officer
Nordstrom
08.2023 - Current
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
Delivery Driver
Majestic Auto Glass
08.2021 - 06.2022
- Served an average of 160 deliveries per month while driving up to 2,000 miles per week
- Completed on-time deliveries by choosing best and most efficient routes
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers
- Loaded truck and properly secured items to prevent damage for deliveries
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Delivered packages to customer doorsteps and business offices.
Stock Associate
Walmart
10.2020 - 06.2021
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Blocked and faced products on displays and shelves in accordance with company policy
- Checked for outdated and overripe grocery items and removed from inventory
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Delivery Driver
Majestic Auto Glass
12.2018 - 08.2020
- Served an average of 160 deliveries per month while driving up to 2,000 miles per week
- Completed on-time deliveries by choosing best and most efficient routes
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers
- Loaded truck and properly secured items to prevent damage for deliveries
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Delivered packages to customer doorsteps and business offices.
Security Manager
Bomber O'Brien's
10.2017 - 10.2018
- Responded quickly to emergency situations to assess and deflect issues
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety a top priority.
- In charge of scheduling and placing employees in certain locations
Seasonal Warehouse Worker
Prairie Farms Dairy
01.2017 - 09.2017
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Bouncer/Security Guard
The Last Call
08.2014 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked at this job while at college
Kiosk Sales
South County Mall
06.2012 - 05.2013
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Social Sciences
Southeast Missouri State University
Cape Girardeau, MO12.2022
Skills
- 40-Hour BSIS Guard Card
- Customer service
- Communication skills
- Leadership
- Box Truck Experience
- Driving for long hours
- Security
- Mathematics
Timeline
Asset Protection Officer
Nordstrom
08.2023 - Current
Delivery Driver
Majestic Auto Glass
08.2021 - 06.2022
Stock Associate
Walmart
10.2020 - 06.2021
Delivery Driver
Majestic Auto Glass
12.2018 - 08.2020
Security Manager
Bomber O'Brien's
10.2017 - 10.2018
Seasonal Warehouse Worker
Prairie Farms Dairy
01.2017 - 09.2017
Bouncer/Security Guard
The Last Call
08.2014 - 11.2016
Kiosk Sales
South County Mall
06.2012 - 05.2013
Bachelor of Science - Social Sciences
Southeast Missouri State University