Summary
Overview
Work History
Education
Skills
Timeline
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Robert Hopps

Boca Raton,FL

Summary

Dynamic, innovative, taking business to the next level. A kind, natural leader who values people and seeks to find their strengths for maximum performance, while motivating them to grow and be ready for their next challenge. 39 years of proven sales and operational leadership background with responsibility over a $1.3 billion-a-year business while managing $35 million a year in capital for business enhancement and growth. Decades of experience managing remote teams in areas of business development, sales, training, policy, technology, special projects, cost management, inventory management, budgeting, business-to-business relationships, logistics, and most recently, business ownership. I look forward to the opportunity to explore what can be accomplished together.

Overview

18
18
years of professional experience

Work History

Owner/Operator Real Estate

Hopps Homes
03.2022 - Current
  • Increased property sales by implementing innovative marketing strategies.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies, utilizing comparative market analysis to drive decisions.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business. Hopps Homes has never had a listing expire.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

Senior Director of Sales and Operations

Macys Department Store
03.2019 - 12.2021
  • Innovative and creative leader with strong business acumen for Furniture, Mattresses and Protection Plans, known for bringing white space opportunities and turning them into sales and profits, Protection plan sales 250% increase, room planner 40% larger sales, reduced returns by 28%
  • Cross-functional Guide, collaborator, talent guru, passionate about developing people and maximizing performance on national scale, scoring average of 97.6 out of 100 on PACE score over 10 year period
  • Delivered business strategy and developed systems and improved operational quality and team efficiency, RFID, Virtual Reality, Room Planner, Take With, RTA, Outdoor, and Worrynomore, review score average 6.2 out of 7 over 20 years, last year 6.4
  • Developed all Big Ticket sales training, policies and lead incredible national remote executive team of 12 direct reports impacting over 2200 managers and colleagues in stores
  • Project Captain, lead teams for budgeting, merchandising strategy, collaboration with construction and visual, operations and technology, for in store set up guiding regional teams to train and launch 105 new furniture express locations in 2019 through 2021

Vice President of Sales and Operations

Macys Department Store
03.2017 - 03.2019
  • Steered Furniture, Mattress and Protection Program business to $1.3 billion in annual sales, beating sales plan every year
  • Rolled out Big Ticket Express by opening over 80 new furniture locations within existing department store locations
  • Developed dynamic 17-person national remote executive team that lead organization in results, performance and capital acquisition for expansion
  • Boosted protection program profitability 31% by developing 11-person leadership team, communicating expectations, establishing training and leveraging company's resources
  • Lead entire training and development program for Managers, Macy's Home Direct and Selling in product specifications, sales incentives and selling techniques, policy, significantly increasing customer satisfaction ratings to 81 NPS highest performing area in Macy's
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.

National Director of Sales and Protection Plans

Macys Department Store
10.2006 - 02.2017
  • Passionate People Leader, leading 34 direct report Executive Regional Directors, 450 managers and 2300 colleagues for training and business development.
  • Innovator, bringing new ideas and then gaining partnership and budget needed to implement impactful change for customers and stores, Creator of Worrynomore Program, Mobile Selling Tablets, Virtual Reality Pilot, Customize It, Million Dollar Club Recognition, and Enhanced Selling Services
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Maintained 3rd party vendor relationship and lead negotiations to create more profitable and higher volume protection program

Education

Associate of Science - Business

Shoreline College
Seattle, WA
06.1988

Skills

  • People Leader
  • Decision Maker
  • Problem Anticipation and Resolution
  • Innovator
  • Project Manager
  • Strategist
  • Policy Development and Enforcement
  • Training Management
  • Business Development Acumen
  • Verbal and Written Communication
  • Presentation Development and Delivery
  • Price Structuring

Timeline

Owner/Operator Real Estate

Hopps Homes
03.2022 - Current

Senior Director of Sales and Operations

Macys Department Store
03.2019 - 12.2021

Vice President of Sales and Operations

Macys Department Store
03.2017 - 03.2019

National Director of Sales and Protection Plans

Macys Department Store
10.2006 - 02.2017

Associate of Science - Business

Shoreline College

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Robert Hopps