Robert Horton
Everett,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated customer support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Asbestos Removal Assistant Foreman skilled in identifying asbestos and hazardous materials during building demolition and decontamination. Utilized appropriate personal protective equipment and performed decontamination procedures. Used spraying and scraping procedures to remove asbestos safely and completely.
Overview
15
15
years of professional experience
Work History
Asbestos Abatement Worker
Liuna Local 242
06.2018 - Current
- Removed asbestos using hand and power tools or specialty equipment.
- Prepared work areas with proper containment procedures and filtration systems.
- Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
- Utilized personal protective equipment during building demolition and asbestos removal.
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Identified materials requiring removal or special handling.
- Secured and contained asbestos and hazardous materials for transport.
- Tested air quality to check for complete removal of all asbestos.
- Educated bystanders and coworkers on short- and long-term hazards of asbestos.
- Cleaned mold-contaminated sites by removing damaged porous materials or thoroughly cleaning contaminated nonporous materials.
- Operated and maintained hoists and forklifts to move supplies and contaminated materials.
Front Desk Agent
Red Lion Hotels
02.2018 - 06.2018
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted at front desk when and handled purchases at gift shop.
- Operator for our local shuttle service safely driving guests to their engagements
Front Desk Agent/ Maintenance/ Bartender
Holiday Inn
06.2017 - 02.2018
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Became Loyalty Champion in charge of membership sign ups and educational materials to maximize guest accommodations and services now and in their future stays.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Part-time restaurant help as a bartender and waiter during afternoon shifts.
- Temporarily performed maintenance duties including functional/visual property damage and pool sanitation.
Sales Associate
Best Buy
06.2011 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Assistant Store Manager
Circuit City Stores
10.2005 - 03.2009
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Glazier/Framer
Walters And Wolf
12.2013 - 06.2015
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Repaired and installed mirrors, table tops and mirrored wardrobe doors.
- Fabricated and installed required hardware and moldings for glass installations.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Affixed glass doors to frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
- Illustrated commitment to high standards of quality, accuracy and service.
CADD Technician Engineer
Walters And Wolf
06.2015 - 04.2017
- Performed work according to project schedules and high quality standards.
- Completed projects by effectively applying engineering, technical and maintenance procedures.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Reviewed and checked technical drawings by architectural technicians, CAD technicians and drafters.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Designed mechanical drawings and machine designs using AutoCAD and Revit.
- Created Bills of Materials (BOM) and certifications.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Devised overall strategy for documentation and identified as-built designs and final building information models (BIM).
- Reformatted large datasets for use in technical applications.
- Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
Education
Engineering (Pre-Engineering)
Everett Community College
Everett, WASkills
- Safety Awareness
- Active Listening
- Hand and Power Tools
- Advanced Troubleshooting
- Hazardous Materials Removal
- Asbestos Handling
- Abatement and Decontamination
- Customer Needs Assessments
- Technical Documentation
- Time Management
- Environmental Laws
- Complex Problem-Solving
- Social Perceptiveness
- Hazardous Waste Manifests
- Containment Procedures
- Testing Devices
- Air Sampling
- Hand Tool Use
- Building Repairs
- Specialty Tools
- Waste Disposal
- Roofing Materials
- Disposal Procedures
- Reading Comprehension
- Air Filtration Systems
- Scaffold Building
- Bagging Procedures
- Cleaning Skills
- Corporate Regulations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Asbestos Abatement Worker
Liuna Local 242
06.2018 - Current
Front Desk Agent
Red Lion Hotels
02.2018 - 06.2018
Front Desk Agent/ Maintenance/ Bartender
Holiday Inn
06.2017 - 02.2018
CADD Technician Engineer
Walters And Wolf
06.2015 - 04.2017
Glazier/Framer
Walters And Wolf
12.2013 - 06.2015
Sales Associate
Best Buy
06.2011 - 01.2014
Assistant Store Manager
Circuit City Stores
10.2005 - 03.2009
Engineering (Pre-Engineering)
Everett Community College
Similar Profiles
Patricia ResendizPatricia Resendiz
Laborer at LIUNA Local 242Laborer at LIUNA Local 242
Denette HaynesDenette Haynes
Laborer at Local Union 242Laborer at Local Union 242
Joe Perry IIIJoe Perry III
Union Laborer at LiLuna Local 242Union Laborer at LiLuna Local 242