Robert House
Tempe,AZ
Summary
Dedicated and motivated professional with a strong educational background and proven experience in healthcare support services, data management, and working with diverse populations. Master's degree in Organizational Leadership with Bachelor's in Psychology focused on Behavioral Health. Possess years of successful experience working in fast-paced healthcare environments, managing complex and confidential patient data, and implementing effective strategies to support patient care and achieve organizational goals. Demonstrated ability to build and maintain positive relationships with children, families, colleagues, and healthcare providers. Consistently recognized for outstanding contributions and commended for efficiency, priority management, and communication skills. Experienced in healthcare systems and documentation protocols. Passionate about applying analytical skills, attention to detail, and commitment to helping others support children with autism through evidence-based ABA therapy and developmental interventions.
Overview
11
11
years of professional experience
Work History
Intermountain Healthcare — IAM and PAM Analyst
Intermountain Healthcare
05.2020 - Current
- Navigate complex healthcare systems to connect patients with appropriate resources and long-term treatment options
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintain strict HIPAA compliance while managing sensitive patient information and behavioral documentation
- Collaborate with multidisciplinary teams including clinicians, social workers, and first responders
- Advocate for patient needs and ensure continuity of care during transitions and critical moments
- Complete accurate documentation in electronic health records for treatment planning and legal compliance
- Manage Identity and Access Management (IAM) and Privilege Access Management (PAM) systems to ensure secure healthcare data access and compliance
Operations Manager | Patient Transportation Services
Star Transportation
09.2014 - 04.2020
- Managed medical transportation services for patients with diverse disabilities accessing healthcare appointments and behavioral health services
- Educated clients and families about Medicaid benefits, healthcare vouchers, and system navigation
- Coordinated directly with patients, families, and community providers to ensure safe transport and care transitions for individuals with autism, developmental disabilities, and behavioral health needs
- Conducted compliance audits and maintained documentation standards for patient safety protocols
- Supervised field operations requiring quick decision-making and emergency response in various community settings
- Developed specialized protocols for supporting individuals with autism spectrum disorders and sensory sensitivities during transportation
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Graduate Certificate - Applied Behavioral Analysis
Martinsburg College
Bachelor of Arts - Psychology
University of Maine At Presque Isle (UMPI)
Master of Arts - Organizational Leadership
University of Maine At Presque Isle (UMPI)
08-2025
Skills
- EPIC Systems
- Active Directory (AD)
- LDAP
- SSO
- Privileged Access Management (PAM)
- Identity and Access Management (IAM)
- MS Excel
- Decision-making
- Data research and validation
- Excel proficiency
Core Competencies
- Child Development & Youth Program Leadership
- Disability Services & Accessibility Support
- Patient & Family Advocacy
- Behavioral Health & Substance Use Support
- Safety Planning & Risk Assessment
- Community Resource Navigation
- HIPAA Compliance & Privacy Protection
- Motivational Interviewing Techniques
- Multidisciplinary Team Collaboration
- Program Development & Implementation
Additional Qualifications
- Experience with diverse populations including children with developmental disabilities, and behavioral challenges
- Strong background in program development and implementation for youth and families
- Proven ability to work in fast-paced environments while maintaining safety and therapeutic rapport
- Excellent communication skills with children, families, and multidisciplinary teams
- Passion for evidence-based behavioral interventions and helping children reach their full potential
Timeline
Intermountain Healthcare — IAM and PAM Analyst
Intermountain Healthcare
05.2020 - Current
Operations Manager | Patient Transportation Services
Star Transportation
09.2014 - 04.2020
Graduate Certificate - Applied Behavioral Analysis
Martinsburg College
Bachelor of Arts - Psychology
University of Maine At Presque Isle (UMPI)
Master of Arts - Organizational Leadership
University of Maine At Presque Isle (UMPI)
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