Casualty Claims Supervisor
GEICO
12 2019 - Current
- Maintained top quartile results
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Determined proper course of action for claims processing.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.