Summary
Work History
Education
Skills
Timeline
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Robert Howard

Macon ,Georgia

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Work History

Casualty Claims Supervisor

GEICO
12 2019 - Current
  • Maintained top quartile results
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
  • Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Determined proper course of action for claims processing.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Supervisor Telephone Claims Representative

GEICO
01 2017 - 12 2019


  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.

Medical Claims Supervisor

GEICO
02 2016 - 01 2017
  • Contributed to the creation of a positive work environment through open communication and proactive problem-solving initiatives.
  • Coordinated cross-functional teams to address key areas of concern in the claims process.
  • Reduced claim errors by providing thorough training and guidance to claims team members.
  • Oversaw regular audits of processed claims to identify patterns of error or potential fraud indicators.
  • Reviewed claim documentation for compliance with regulatory requirements, minimizing risk of audits or penalties.

Claims Litigation Examiner

GEICO
01 2014 - 02 2016
  • Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
  • Identified potential risks and fraud through meticulous review of documentation and background checks.
  • Analyzed information gathered from investigations and reported findings.
  • Implemented strategies to minimize litigation risks, collaborating closely with defense attorneys when necessary.

Emergency Roadside Department Manager

GEICO
01 2011 - 01 2014
  • Established clear performance expectations for staff members which led to increased accountability.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared annual budgets with controls to prevent overages.

Education

Bachelor - Business Administration

Clayton State University
05.2019

Skills

  • Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects Skilled in teaching new concepts and best practice strategies
  • Achieved results by working with staff to meet established targets
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
  • Experienced Supervisor leading team members on-time job completion Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures Excellent communication and listening skills Provide leadership and vision which drives teams to meet goals
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Maintained compliance with company policies, objectives, and communication goals
  • Accomplished Supervisor focused on meeting customer expectations and achieving company goals Drives success by directing high-producing teams while developing lasting employee rapport Exceptional knowledge of cost-reduction methods and streamlining production processes

Timeline

Casualty Claims Supervisor

GEICO
12 2019 - Current

Supervisor Telephone Claims Representative

GEICO
01 2017 - 12 2019

Medical Claims Supervisor

GEICO
02 2016 - 01 2017

Claims Litigation Examiner

GEICO
01 2014 - 02 2016

Emergency Roadside Department Manager

GEICO
01 2011 - 01 2014

Bachelor - Business Administration

Clayton State University
Robert Howard