Robert Howard
Summary
Dynamic leader with a proven track record in territory expansion and sales closing, notably at ProVac. Excelled in business growth and retention, leveraging CRM software for strategic account management. Skilled in staff development and performance management, achieving significant revenue generation. Demonstrates exceptional communication and team collaboration abilities, driving business success. Self-motivated Territory Sales Manager with 25-year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Skillfully enhance distribution and availability of products to achieve targeted territorial growth.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
ProVac
10.2023 - Current
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
A Advanced Construction
07.2010 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Expanded market share by identifying and penetrating untapped markets.
Project Manager / Estimator
NW Cascade
05.2000 - 07.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Owner
Executive Marine Services
12.1995 - 04.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Gunnery Sergeant
US Marine Corps
09.1975 - 01.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Mt Tahoma High School
Tacoma, WA06.1975
Skills
- Territory expansion
- Sales closing
- Territory Growth
- Business growth and retention
- Sales Tracking
- Staff Development
- CRM Software
- Revenue Generation
- Performance Management
- Business Development
- Business Management
- Territory and account management
Accomplishments
- Supervised team of 15 staff members.
Certification
- OSHA Certified
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Project Management Professional (PMP)
- TX Driver's License
- First Aid Certification
Timeline
Territory Sales Manager
ProVac
10.2023 - Current
Sales Manager
A Advanced Construction
07.2010 - 08.2023
Project Manager / Estimator
NW Cascade
05.2000 - 07.2010
Owner
Executive Marine Services
12.1995 - 04.2000
Gunnery Sergeant
US Marine Corps
09.1975 - 01.1995
High School Diploma -
Mt Tahoma High School
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