Robert Howard
West Lafayette,IN
Summary
Detail-oriented professional with experience in food service and electrical installation. Strong communication and technical troubleshooting skills contribute to efficient operations and enhanced service quality. Committed to continuous learning and improving processes.
Overview
7
7
years of professional experience
Work History
Shift Leader
Southern Rock Restaurants
01.2025 - Current
- Supervised daily operations, ensuring compliance with food safety standards.
- Trained and mentored 12 team members to enhance service quality and efficiency.
- Managed shift schedules, optimizing labor resources for peak hours.
- Implemented inventory control measures, reducing waste and improving stock accuracy.
- Resolved customer complaints promptly, enhancing overall dining experience and resulting in a +1.2 in OSAT scores.
- Coordinated with kitchen staff to ensure timely order fulfillment during busy periods.
- Maintained cleanliness and organization of work areas to meet health regulations.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Apprentice Electrician
Coppermen Electric
02.2024 - 01.2025
- Installed electrical wiring and fixtures according to safety codes and specifications in over 30 homes and 10 businesses across Lafayette and West Lafayette.
- Conducted troubleshooting on electrical issues to ensure efficient system operation.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Maintained tools and equipment to uphold high safety standards on job sites.
- Collaborated with team members to complete projects within established timelines.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
Apprentice Electrician
Dunbar Electric
06.2023 - 02.2024
- Assisted in troubleshooting electrical issues to ensure efficient system operation.
- Conducted routine inspections of electrical systems to identify maintenance needs.
- Supported senior electricians in complex installations, enhancing technical skills.
- Documented work performed and materials used for accurate project tracking.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Assisted with the rough-in on multi-million dollar homes.
Trainer
Southern Rock Restaurants
01.2023 - 01.2024
- Developed and implemented training programs for new hires, enhancing onboarding efficiency.
- Conducted engaging workshops on customer service best practices to improve employee performance.
- Collaborated with management to identify training needs and optimize resource allocation.
- Evaluated training effectiveness through feedback surveys, leading to continuous improvement initiatives.
- Assisted with food prep in peak hours
Cook
Arnis
06.2019 - 01.2023
- Led kitchen operations to ensure timely meal preparation and service.
- Trained and mentored junior cooks on food safety and cooking techniques.
- Developed new recipes to enhance menu offerings and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Implemented quality control measures to maintain high standards of food presentation and taste.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Fry Cook
BP
11.2018 - 06.2019
- Operated deep fryers and grills to prepare high-quality food items efficiently.
- Ensured compliance with food safety regulations and cleanliness standards in kitchen operations.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Collaborated with team members to optimize cooking processes and enhance service quality.
- Trained new staff on kitchen protocols, equipment operation, and safety procedures.
- Cleaned, stocked, and restocked workstations and display cases.
Education
No Degree - Business Administration And Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Seeger Memorial High School
West Lebanon, IN05-2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Hardware installation
- Continuous learning mindset
- Strong communication skills
- IT support experience
- Data analysis techniques
- Help desk support
- Technical troubleshooting
- Information security awareness
Languages
English
Native or Bilingual
Timeline
Shift Leader
Southern Rock Restaurants
01.2025 - Current
Apprentice Electrician
Coppermen Electric
02.2024 - 01.2025
Apprentice Electrician
Dunbar Electric
06.2023 - 02.2024
Trainer
Southern Rock Restaurants
01.2023 - 01.2024
Cook
Arnis
06.2019 - 01.2023
Fry Cook
BP
11.2018 - 06.2019
No Degree - Business Administration And Management
Western Governors University
High School Diploma -
Seeger Memorial High School